Faculty
Content (1184)
User Experience
I need to use Two-Step Login but I don’t have access to any of my enrolled devices or any passcodes. What should I do?
Solution
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To…
Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.
Skype for Business has been replaced by Microsoft Teams.
By default, Skype will start automatically when Windows starts. You can change this setting.
You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.
To enable FileVault on a non-managed Mac computer,…
Adobe Acrobat Pro is a fully-featured PDF manager. With it, you can open, create, and edit documents in PDF format.
Two-Step Login blocks criminals from using stolen Cornell passwords by requiring something they don’t have. Something in your possession.
When it’s time to sign in using Two-Step Login, you confirm your identity by:
Introduction
You can configure a scanner for any Perceptive Content client computer. Scanning profiles and capture profiles define the behavior of the scanner in connection with the Perceptive Content client. You must have the Perceptive Content client installed before you can configure the…
Run the Perceptive Content client.
On the Perceptive Content sunflower screen, click Connection Profiles, then Edit connection profiles.
Effective May 23, 2022, Microsoft has announced that the Outlook for Android mobile app will no longer be supported on Android version 7.1 or earlier. If you have Outlook for Android installed on your mobile device, make sure your device is running Android version 8 or higher. If not, upgrade…
The following goals have been defined for these key areas of Cornell's Identity and Access Management program.
EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it complies with guidelines in Cornell policy which require that rates be based on costs and that surpluses must…
In order to more fairly recover costs, the EZ-Backup service provides the following discounts:
The Basic Bill is an example of a Billing Summary email that a departmental account representative might receive.
The >100 GB Static Data Discount Bill is an example of a Billing Summary email for a system qualifying for the >100 GB Static Data Rate.
The >50 Nodes Per Department…
Finding someone in the Cornell Electronic Directory is very easy, since the search includes not only the name fields in the database, but department, nickname, NetID, and campus phone number as well. This means that as long as you know something about the person you're looking for, you will…
Available Licenses
The following license upgrades are available. Please submit your request form (link below) at least five days in advance.
If while trying to log in to your Cornell Box account, just after authenticating, you are told you have "Invalid login credentials," this error can occur when:
you've changed or ended your affiliation with Cornell and are no longer entitled to use the Box service through Cornell, OR
your…
This error occurs when your NetID has not been associated with any valid user groups in ESR. Contact your College Registrar.
This error message occurs when your NetID has not been added to the necessary user group in ESR. You will need to contact the College Registrar of the student whose records you are trying to view.
There are two methods for accessing CUESR via PerceptiveWeb. Please be sure to use the one appropriate for you.
Only Human Ecology Advisors should use the PerceptiveWeb link.
Please see the Technical Requirements article for Cornell's ImageNow (Enterprise Content Management) system.