PeopleSoft Production Application Support

Contact CIT PeopleSoft Support

Email CIT PeopleSoft Support at peoplesoft-incid@cornell.edu. This will create a support ticket and alert the PeopleSoft support staff. CIT's PeopleSoft Support Line can be contacted by calling 607-227-6448.

Student Data Access Requests

Complete the online form to request access. Requests are stored in Cynergy. Commercial Apps receives an email when the request is submitted, and creates a ticket for AT&T to complete the security access request. Once completed, a communication will be sent back to the original author to notify them that the request is complete.

Issues with Browsers or NetID Access

Contact the IT Service Desk during regular business hours.

Additional Support Resources

• Planned and unplanned outages and events: see IT Alerts.
• PeopleSoft Bundle Release Schedule: see the PeopleSoft Bundle Release Schedule.
• PeopleSoft environment: see PeopleSoft Environment Information.
• General concerns and support: If you have general concerns regarding operational support processes and service level responses or require general support, contact Vicky Mikula, Assistant Director of Commercial Applications and Integrations, at vm57@cornell.edu or 607-255-9637.