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What is MyIT?

MyIT is a customer portal for submitting, managing, and resolving problem reports or service requests. In Cornell's implementation, it is a second way for customers to ask for help from the IT Service Desk. (The first way is to contact the ITSD directly via email, phone, etc.)...Read more

Instructor-led workshops and classes are offered on a variety of topics, including Office 2019 (Access, Excel, OneNote, Outlook, PowerPoint, Visio, and Word), SharePoint Online, and Adobe Creative Cloud (Captivate, Dreamweaver, InDesign, Illustrator, and Photoshop). IT professional technical...Read more

User Experience

I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."

How to Solve this Problem

When you are presented with the authentication dialog box, for Name , enter

cornell\NetID...Read more