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What is MyIT?

MyIT is a customer portal for submitting, managing, and resolving problem reports or service requests. In Cornell's implementation, it is a second way for customers to ask for help from the IT Service Desk. (The first way is to contact the ITSD directly via email, phone, etc.)...Read more

Historical page for the 2013-2017 IT@Cornell Strategic Plan: Enterprise information systems are the large complex software systems and tools underlying many of the university’s core administrative and academic-support processes. Examples include the systems associated with finance,...Read more

As a custodian of institutional information, you are responsible for the Cornell data sent, stored or shared on all information technology devices -- personal or university-owned -- that you use. This responsibility includes choosing appropriate information technology (IT) to manage data....Read more

Instructor-led workshop and classes are offered on a variety of topics, including Office 2019 (Access, Excel, OneNote, Outlook, PowerPoint, Visio, and Word), SharePoint Online, and Adobe Creative Cloud (Captivate, Dreamweaver, InDesign , Illustrator, and Photoshop). IT professional technical...Read more

User Experience

I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."

How to Solve this Problem

When you are presented with the authentication dialog box, for Name , enter

cornell\NetID...Read more