Get Support for CUWebLogin
Get help if you forgot your password
This article applies to: CUWebLogin
If you know your NetID but cannot remember your password, follow the steps for requesting a replacement password in the information about NetIDs web page.
To change your GuestID password, or to recover your password should you lose it, go to the following URL and follow the directions there:
If you are affiliated with Weill Cornell Medical Center and are using a WCMC CWID, visit
In many cases, when there is a problem when attempting to access a website using CUWebLogin, it has to do with the way the website is configured. To determine if this is the case, you can try logging in to a different site that uses CUWebLogin for authentication. If you are able to do so without difficulty, you may be able to resolve your issue more quickly if you contact support for the website you are having trouble accessing.
Otherwise, for assistance, please contact the IT Service Desk. If possible, make note of any error messages you receive.
Cornell IT Service Desk
Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support