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You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.

To enable FileVault on a non-managed Mac computer, please see Apple's...Read more

User Experience

A Windows 10 user sends a one-sided print job to a Find-Me queue , then releases the job to an HP LaserJet M602 (or M604, and possibly other printers). The first page of the print job prints correctly to the main output tray,...Read more

Please wait to contact the IT Service Desk during normal business hours (Monday-Friday, 8am-6pm) for any issues that are not emergencies. Please understand that individual issues are usually not considered to be emergencies -- for example, if you need...Read more