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On Saturday, May 16, TeamDynamix will upgrade to version 12.2. This release incorporates changes that will affect all TeamDynamix instances.
On Saturday, November 8, TeamDynamix will upgrade to version 12.1. This release incorporates over thirty different changes. However, they may not affect everyone who uses Cornell’s instance of TeamDynamix.
On Tuesday, September 10, 2024, between 9:00am and 11:59am, the TeamDynamix sandbox environment will be refreshed with content from the production system. This refresh will affect all Cornell TeamDynamix instances.
Sign in to Team Dynamix as a user.Click the Home tab.In the menu bar at the top right of the window (below the menu with the Search bar, Notification history, and account menu), click New Dashboard.Give your dashboard a Name.Click Save.On the Content tab that opens, click
This assumes you have already logged in to the Ticket Console.
This assumes you have already logged in to the Ticket Console.
In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open.
Enter information in the available fields.
When finished entering information, click Save at the top of the…
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded).
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
TeamDynamix is Cornell's IT service management and ticketing tool that: