On Saturday, May 16, TeamDynamix will upgrade to version 12.2. This release incorporates changes that will affect all TeamDynamix instances. 

Some of the scheduled changes include:

1. Automatic Ticket Assignment
   Automatic Ticket Assignment allows organizations to configure round robin-style ticket assignment for their Groups. At the group level, administrators can define rotation order, the source of tickets that the setting should apply to, as well as settings for any group members that should be excluded from automatic ticket assignment.
2. Friendly Client Portal URLs
   URLs for end user facing pages in the client portal have been updated to be descriptive of the page that they link to. Existing links to these pages will automatically redirect to the new page URL, and renaming a page will support old versions of the descriptive URL.
3. Client Portal Interface Updates
   The TeamDynamix client portal interface has been updated to use concepts from the technician user interface for a more modern look and feel. The following changes are included:
   1. Tables in the client portal use the format and style used by the technician interface.
   2. Action buttons (e.g. Request Service, Edit Article) have a new format to allow more actions in the same screen space, allowing more requestable items to be seen at once. 
   3. Article and Service detail pages use more of the screen width.
   4. Category tiles, project tiles, and HTML modules have updated borders and styles.
   5. Certain actions that opened as pop-up windows now open with in the page.
4. Shared Dashboards
   Work Management users can share dashboards with each other directly from the dashboard's settings page, with the choice to share with specific users or with groups. Sharing a dashboard requires a new "Share Dashboards" permission which will not be automatically added to any security roles, but once the permission is granted, administrators no longer need to help configure and share dashboards with users.

For current information about the release, see the full documentation available from TeamDynamix. (TeamDynamix Solutions site registration required.)

For inquiries about Cornell's TeamDynamix service, please use these web forms.