On Saturday, November 8, TeamDynamix will upgrade to version 12.1. This release incorporates over thirty different changes. However, they may not affect everyone who uses Cornell’s instance of TeamDynamix.

The Academic & Support Services team has created a longer preview document about several of the 12.1 enhancements, as well as a link to the preview environment.

Some of the scheduled changes include:

1. Dark mode for technician interface: Enable native dark mode via your profile setting.
2. Filter on dashboards for report builder: Reports embedded in dashboards can now be filtered directly within the dashboard interface.
3. Private attachments: You can mark an attachment as private, controlling visibility in the client portal.
4. Real-time calculation of ticket metrics: Ticket metrics will update in real time as tickets are modified, rather than overnight.
5. Start a Teams chat from TeamDynamix: Initiate a chat directly from a ticket or the mobile app.

For detailed information about the release, see the full documentation available from TeamDynamix. (TeamDynamix Solutions site registration required.)