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Cornell University

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The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

Have a question? Here are some common issues with solutions to help you. Visit Top Ten Hot IT Topics.

Ways to Contact

See the Additional Notes in the sidebar. On a tablet or smartphone? Scroll down.

Hours

Phone Support

8am-6pm (Eastern Time) Monday-Friday

Chat Support 

  • To chat, type your question in the Ask Big Red window.
  • If the chat window is not open, click the Ask Big Red chat icon.
  • If Ask Big Red cannot answer your question, type live agent to chat with a support technician during business hours.

Online Support

Network Monitoring

Network Status Monitoring 6am-6pm (Eastern Time), Monday-Friday

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