Since so many Cornell employees have moved to work from home or hybrid we have seen a large increase in pet hair, dander and dirt inside computers that were brought in for repair. Cleaning dust, dirt and germs out and off of your computer is important for several reasons:Health and Hygiene:

If you recently lost access to Cornell Google Workspace, but you still need to move data (email and files), you can request a seven day grace period to temporarily regain access. You will not be able to request another grace period. You Still Have Access to Your Cornell Email Alumni can access…

If you are looking for information about what to do if your Google Workspace account was deactivated in November, but you still need to download data, please see the Google Account Deactivation page.

How the Search Works (OR operator) By default when you put in several words, the search engine looks on IT@Cornell for pages that have any of those words in them. If you search for Microsoft office the results will show if they have the word Microsoft OR office in them.

The Strategic Storage Initiative, launched in 2021, continues its efforts to provide services that meet Cornell's storage needs in a financially sustainable manner. Over its history, the project has implemented processes that help manage storage use. These include:

The updated IT@Cornell website (it.cornell.edu) went live after the close of business hours on Monday, September 25, 2023. The launch concludes the new site project, which began late in 2022. The new version of the website runs on Drupal 9, a supported version of the web platform that brings…

Ben Maddox, the chief academic technology officer at New York University, has been named chief information officer for the Ithaca campus and Cornell Tech. He will begin his new role November 6, 2023. As CIO for the Ithaca campus and Cornell Tech, Ben Maddox will create a more agile and innovative…

Check Your Current StorageMost Cornell Google accounts have a maximum of 15GB of storage allotted. When your account reaches its storage limit, Drive won't allow you to upload or create files and you won't be able to receive emails. Check how much Google storage you're using. You'll need…

As part of service updates relating to Cornell's Strategic Storage Initiative, the following activities are now handled through request forms. Previously, changes of these types were managed in WhoIAm.

On July 25, 2022, storage caps were applied to Cornell alumni Google accounts. Faculty, student, and staff storage caps were added a month previously. 

Duo, the vendor for Two-Step Login, will launch a new user interface (UI) for its iOS and Android mobile apps in mid-October. This change will make it easier for you to enroll, authenticate, and troubleshoot Two-Step Login. Watch the new Duo Mobile App Video, read more about Duo's changes, or see…

During tax time, there are many tax-related scams to watch out for. According to the Federal Trade Commission, tax-related identity theft is the most common form of identity theft reported in the U.S. As criminals continue to use stolen identities (Social Security numbers and personal data) to…

This holiday season, watch out for email spam with subjects like:Holiday e-cardHoliday sales/discounts/dealsTravel notificationsCriminals will continue to spam people throughout the holidays with the hopes that the email subject line will trick someone.Our Cornell email addresses are listed in the…

Cornell's IT Security Office works to help you keep your university identity and information safe. Because online risks don't end when your work day does, we'd like to supply some suggestions for how you can protect your personal identity and information, too.Credit Freeze

If you type in the same password as always, but you get an "incorrect password" message no matter how carefully you check and retype it, your password may have been stolen. The person who stole it may have changed your password to block you from access to your own email and other services.…

A common problem: Check the "Caps Lock" indicator on your keyboard before typing your password; if the "Caps Lock" key has been pressed, your password might not be recognized. Uppercase and lowercase letters need to be typed exactly the same way every time you use the password. Retype your…

Only the individual for whom the NetID is issued may use it according to University Policy 5.8, Authentication to Information Technology Resources. The policy outlines rules each community member must observe to avoid unauthorized use of the NetID:

See Google's Out of office or vacation reply help page.

How are Gmail and Google Workspace (formerly G Suite) different? Google Workspace includes Gmail and several other tools. While you can continue to use your own Gmail account if you like, it will be completely separate from your Google Workspace account.  Your own personal Gmail account…

User Experience While using Mail (Apple's email client) to access an EGA, I get prompted repeatedly for my password, over and over again. How to Solve this Problem There is no current solution to this problem. The workaround is to use Outlook on the Web to access the EGA, or another…