The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the IT Alerts page.
Ways to Contact
See the Additional Notes in the sidebar. On a tablet or smartphone? Scroll down.
Hours
Phone Support
8am-6pm (Eastern Time) Monday-Friday
Chat Support
- To chat, type your question in the Ask Big Red window.
- If the chat window is not open, click the Ask Big Red chat icon.
- If Ask Big Red cannot answer your question, type
live agentto chat with a support technician during business hours. - If no agents are available, the chatbot will help you open a ticket.
Online Support
Network Monitoring
Network Status Monitoring 6am-6pm (Eastern Time), Monday-Friday
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