CU Print Refunds
This article applies to: CU Print
CU Print printers service have been configured to issue a refund automatically if a technical problem occurred while your print job was being printed. If your job did not print correctly and a refund was not automatically issued, you can request a refund.
- Log in to the CU Print web portal with your NetID and password.
- Select Recent Print Jobs in the left sidebar. A list of your account's recent jobs will be displayed.
- Select request refund for the print job that did not print correctly.
On the Refund Request page, indicate whether you are seeking the Full amount or a Partial amount (for example, if all but the last two page printed correctly).
In the case of a partial refund, fill in the amount of the refund sought.
Print cost per side printed can be found in our Fees and Billings article.
- In the Reason for Request field, explain the situation.
- Select Send.
Technical problems (such as paper jams) should be reported to the IT Service Desk.