Content (1009)
In order to install CU Print, submit print jobs, or use the CU Print web portal, you must be connected to the campus network (wired or wireless) OR use the CU VPN service to connect.CU Print is currently supported for:
In RingCentral, the Contact list includes everyone in the Cornell directory. You can also add personal contacts.
In RingCentral, the Contact list includes everyone in the Cornell directory and anyone you have added manually as a contact.
It is easier to use the Contact method of dialing (see our Create Contacts and Call Contacts articles) for people with Cornell extensions and contacts you have added.
Bookings Standalone AppMicrosoft Bookings is an online and mobile app for departments and units that provide services to customers on an appointment basis. Bookings is included in Faculty and Staff A5 Microsoft 365 licenses. If you need an A5 license, see Request a Microsoft 365 A5…
Connect to a Zoom MeetingTo attend a Cornell Board of Trustees meeting using Zoom, you’ll need to click the link in the meeting invitation that was sent to you. If you can’t locate this information, contact the person coordinating the meeting.Note: If you haven’t joined a Zoom meeting…
Please also see
Keep Malware (Viruses, Trojans, Worms) Off My Computer
Report Security Incidents (Compromised Data, Virus, etc.)
Store Confidential Data
TipsInstructors: for information on how to teach remotely, visit the Center for Teaching Innovation’s Online Teaching.Employees: See what other tools can help you work remotely.Our friends at Stanford have put together a quick set of tips on remote meeting etiquette.
BackgroundThe macOS patching process requires fewer prompts and user interruptions during the management, installation, update, and patching of operating systems and installed applications.
User Experience
A few users have reported getting an error when re-installing Box Drive on Windows 10.
This information is intended for IT or facilites staff. End users should contact local IT or facilities staff.This document is intended to provide information about Wi-Fi and other RF technologies and standards, and to outline recommendations and best practices for…
User Experience
The Remember me for 24 Hours or Trust browser checkboxes do not work with Safari 13.0.4 and up on devices running macOS Mojave 10.14.
Solution
There are two options:
Switch to a different browser, such as Firefox or Chrome.
OR
Complete the Two-Step Login…
The following instructions assume that you have already logged in to TeamDynamix, and are on the Home tab (look for the house icon).Dashboards managed by CIT Service Management cannot be modified; you will need to create a custom dashboard first.Create a DashboardIn the menu bar at the top right of…
This assumes you have already logged in to the Ticket Console.
This assumes you have already logged in to the Ticket Console.
In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open.
Enter information in the available fields.
When finished entering information, click Save at the top of the…
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded).
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
The free desktop version allows you to combine multiple data sources (both local and remote) into complex dashboards, to massage the data tables, and to publish snapshots of the data models for access by others.The for-fee, web-based Pro version allows you to create simpler models from local data…
For more details about how access to IT services changes depending on your status and role at Cornell, refer to IT Services Available with Your Role at Cornell.