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Voice and Data Rates Catalog

The funding model for Voice & Data has recently changed. Beginning in FY22, basic service for both Voice & Data are considered common utilities and are therefore covered by the Cost Allocation Model (CAM). As a result, voice and data requests will no longer incur one-time charges.

Because CIT provides monthly bills with a list of the active services for your department, new voice and data requests will require an account number, for tracking purposes, even when there is no cost.

RingCentral soft clients do not have monthly recurring charges. If your department has converted its phones to RingCentral, you will see monthly charges only for physical phones. Note that remaining Avaya phone sets are being phased out and replaced with RingCentral.

Call management and infrastructure engineering requests will be billed as time and materials (see below).

In order to effectively manage the campus IT infrastructure, CIT may reclaim data circuits if they are unused for more than 12 months. If that data connection is needed again in the future, CIT can reactivate the jack at no charge.

For new connections and requests for changes in service, department telecom coordinators and network administrators can email or call 607-255-5500, then select option 2.

Category Action Examples Cost
Voice Add New employee starts and needs Avaya or RC soft number Create new extension for Audix bulletin board

No Charge

Move Staff changes departments and takes number Staff swap offices, moves into vacant office No Charge
Change Employee requests call forwarding Employee requests voicemail Programming Autodials, Bridged Appearances, and Busy lights No Charge
Disconnect Employee retires or leaves university Department removes old lines No Charge
Call Management Department requests vector/IVR/call queue Department needs changes to existing call management Department requests live report to be created Time & Materials *
Data Add Activate existing jack for new computer or VOIP data connection Activate security camera jack Activate time clock No Charge
Move Move active data to new room No Charge
Change Change VLAN/subnet on jack Create new VLAN for department No Charge
Disconnect Disconnect data as department left office Disconnect data as it is no longer in use No Charge
Infrastructure Engineering Add

New building construction or renovation activations Install new wall jack Install new jack for security camera / time clock Provide detailed estimate for wireless / Wi-Fi

Time & Materials *
Change Scope renovation for CIT services Pull back cables before contractor starts renovation Time & Materials *
Remove Remove all CIT infrastructure from demolished building Remove all CIT equipment from space, lease ending Time & Materials *

* Time and materials rates include:


Description Cost

Operations / infrastructure support 

$77.00 / hour
Field Services / Technician $66.00 / hour
Infrastructure Engineering / Consulting $97.00 / hour

RingCentral Telephone Physical Handsets

Description Cost
Polycom VVX-250 $6.00 / month
Polycom VVX-450 $7.00 / month
Polycom VVX-450 w/ AOM $10.00 / month
Polycom Trio 8800 $23.00 / month
Yealink W76P Cordless Phone with 1 Handset $6.00 / month
Yealink W76P Cordless Phone with 2 Handsets $8.00 / month
Yealink W76P Cordless Phone with 3 Handsets $10.00 / month
Yealink W76P Cordless Phone with 4 Handsets $12.00 / month


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