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Top Ten Hot IT Topics, Week of July 22, 2021

Related services: Get Support


Are you looking for help? We have rounded up last week’s top-ten most requested IT topics and common issues for you below. For each topic, there are links to support articles in case you want to read more.   

CU Software  

Important details about the licensed software available to you at Cornell can be found at Software Licensing.  

If you are an administrator who needs to activate licensed software, see Using KMS Manually to Activate Software. (Note: this content is intended for network administrators and technical support providers.) 

Activate a Cornell NetID or Change the Password 

Need to change your password or activate your NetID? Learn more about NetIDs, how to Change Your NetID Password, or just see a list of links to other NetID-related topics

Get Up to Date with Two-Step Login  

Learn how to Get Started with Two-Step Login and the Duo app for the first time, then find out how to Manage Two-Step Login Devices after you get set up.  

Exchange Group Accounts 

Exchange Group Accounts (EGAS) are useful for many campus organizations. General information about Exchange Group Accounts may be found at More about EGAs along with links to additional information. 

Email for Faculty and Staff 

Faculty and staff members have access to a variety of features through their Office 365 Accounts, including e-mail service. Read about Email for Faculty and Staff and learn the ins and outs of Office 365.  

Email for Students 

All Cornell students are assigned Cornell G Suite accounts. Visit Cornell G Suite for Students to get details about the features of this service.  

The Ins and Outs of Zoom 

Sketchy internet connection? Need to lower your bandwidth and data usage during all those Zoom meetings? Reducing Zoom Data and Bandwidth Use can offer you some suggestions and troubleshooting tips.  

Wondering about differences between hosting roles in meetings? Zoom Host vs. Co-host describes differences between the two roles.  

To answer other questions you may have, start at the IT@Cornell webpage for Zoom

Use the Qualtrics Survey Tool 

Working on a project that would benefit from the perfect survey? Cornell provides faculty, staff, and students with a powerful online survey tool for no cost. Qualtrics (Survey Tool) provides instructions for use, support resources, and highlights accessibility features.

SSL Certificate

Run your own website? Keeping a secure service for your visitors is essential. Learn how to turn your "http" into an "https" and provide better privacy and data security with an SSL Server Certificate

Set Up Email and Calendar Clients for Two-Step Login 

Two-Step Login can be used with Apple's iOS Mail and Calendar apps. View how to Configure the Apple iOS Mail and Calendar App for Use with Two-Step Login.  

You may also Set Up Email Clients for Your G Suite Account

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