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Opsview: Accounts, Notifications, Email Contacts

This article applies to: Managed Servers


CIT uses Opsview to monitor all servers and attached services. The following conditions are monitored by default:

  • Disk space
  • Server down
  • Networking
  • CPU utilization
  • Paging file utilization
  • Physical memory

When a condition crosses the monitoring threshold, an email is sent either to the systems support group or to the customer contacts for the server. (Who receives the email depends on the type of issue involved.)

Important: The monitoring profile in Opsview is built from information stored in the SF Info system. (SF Info stores information about servers and services.) The contacts and monitoring information for the server and service must be set up in SF Info before Opsview begins monitoring. For more information see the SF Info page.

Log In to Opsview

  1. Navigate to https://monitor.serverfarm.cornell.edu
  2. Click Use My Cornell NetID.
    If you are prompted, enter your NetID and password.
    Note: If you see a message saying Access Denied, you may not have an account set up in Opsview. To request an Opsview account, send e-mail to systems-support@cornell.edu. Include your name and NetID.

Change the Notifications You Receive

The list of servers for which you'll receive notifications of issues is maintained in SF info. To see the list of servers assigned to you, see the Verify Contacts for a Server procedure.

In Opsview, you can do the following:

  • Turn notifications on or off.
  • Define the type of alert notifications you want to receive, for example Warnings, Down, Unreachable, etc.
  1. Log in to Opsview at https://monitor.serverfarm.cornell.edu.
  2. Click your NetID.


     
  3. Click Submit and Edit Notification Profiles.


     
  4. You'll see a profile named email for all your hostgroups. The settings in this profile apply only to you. Click the profile name.


     
  5. Change your settings:
    • To turn off all notifications, in the Notify section, remove the check from Email from Master.
    • To select which types of notifications you want to receive, check options in the Notify for Host On section.
    • Click Submit Changes


        
  6. The profile will be yellow. This indicates that the changes have been made but are not yet active. Configuration changes are automatically submitted once per hour, at the bottom of the hour. After the configuration change is live, you'll need to refresh the page to remove the yellow.

Change the Email Address Used for Notifications

Opsview needs an email address to send notifications. The address can be your NetID or any other address, including a group or list or a personal address or text.

  1. Log in to Opsview at https://monitor.serverfarm.cornell.edu.
  2. Click your NetID.


     
  3. Click Notifications.
  4. In the Email box, enter the email you want to use for notifications, and then click Submit Changes.
    To enter more than one email, separate them with a comma.

Android App Setup

You can use the Opsview App for Android devices.

  1. Download the Android App from the Android Market.
  2. Log in to Opsview at https://monitor.serverfarm.cornell.edu, and then click your NetID in the upper-right corner.
  3. Set an internal Opsview password (not your Active Directory or Kerberos password), and then click Submit Changes.


     
  4. To use the Android app, go to https://monitor.serverfarm.cornell.edu, and then log in with your NetID and the password you just created.
    Note: This page is not encrypted.

iOS App Setup

You can use the Opsview iOS app.

  1. Download Opsview for iOS from http://www.opsview.com/resources/downloads/opsview-mobilen.
  2. Log in to Opsview at https://monitor.serverfarm.cornell.edu, and then click your NetID in the upper-right corner.
  3. Set or Reset your internal Opsview password (not your Active Directory or Kerberos password), and then click Submit Changes.
  4. Once the app is downloaded, open Opsview on your iOS device, and then tap the gear icon on the top-left corner to open the App Settings.


     
  5. On the Settings page:
    • Under Opsview System Authentication enter your NetID in the Username field and the password you created in Step 3 in the Password field.
    • Under Opsview System Connection, in the Hostname field, enter monitor.serverfarm.cornell.edu.
    • Tap Done when complete.


       

Request an Additional Opsview Account

When a managed server in the server farm is set up, the area manager, technical contacts, and watchers (listed in SF Info) are given Opsview accounts to monitor the server. To request an additional Opsview account for a server, send e-mail to systems-support@cornell.edu. Include your name and NetID.

Important Opsview Terminology

Host: Any monitored device with a specific address. While this often will refer to a single system or device, it could be configured to check on a number of web sites or databases that cross many devices. In that context, a host would refer to the specific one these tests are run from.

Service: A combination of a host and a service check. For example, sf-mbx02 CPU is a service. In Opsview, a service alert is an alert on a specific check on a specific host. (This differs from standard Cornell terminology where a service refers to something like Kronos or Exchange.)

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