Three connected systems are part of the monitoring and on-call contact process: 

• Opsgenie: Stores the on-call teams, escalations, and actual contact information (phone numbers, etc.) for the individuals on those lists. This is where you enter and keep your on-call contact information up to date. The Opsgenie team name is entered into SF Info.
• SF Info (Server Farm Information): SF Info refers to the on-call information in Opsgenie. It stores information about servers including:
  • technical contacts and watchers 
  • on-call list locations
  • server description and services attached
  • monitoring and response schedule (9-5, 7x24, etc.)
  • billing data of record
• FortiMonitor: (formerly Panopta) Monitors and displays server and service status, historical performance data. Fortimonitor pulls the service name and the technical contacts and watchers from SF Info. It uses that information to send email notifications to contacts listed for the server and service. For servers that require 24x7 support, critical alerts from Fortimonitor are sent to Opsgenie for on-call response and escalation.

Steps to set up contact information and monitoring:

1. If you do not have a team configured in Opsgenie, or need to add on-call staff to it, sent a request to systems-support@cornell.edu.  They can also help make sure that your Opsgenie team, schedule, and escalation are all configured correctly.
2. Attach services to your server and double-check the information stored in SF Info. Be sure to add the name of the Opsgenie on-call team to the On-call URL field in SFinfo. See SF Info: Set up Monitoring for Servers and Services.
3. Log in to Fortimonitor to view status, change notifications or email address for notifications.

If you need assistance with contact information for on-call lists, send email to systems-support@cornell.edu.