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Response Time, Status Updates, Escalation

This article applies to: Managed Servers


Response Time

CIT's goal is to respond to non-urgent support requests within two business days.

Urgent requests are handled as quickly as possible. Please see how to make an urgent request.

Status Updates

For a status update on a request in the queue, reply to the most recent email you received. Make sure the “----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----” section is not deleted from the bottom of your email.

Escalation

Please follow our documentation for getting support.

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