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Create New On-Call List

This article applies to: Managed Servers


Important: If there is an issue with your server or services on it, On-Call contact information is essential. The IT Service Desk can't contact you without this.

If you need assistance with contact information for on-call lists, send email to systems-support@cornell.edu.

The IT Service Desk monitors the servers and services. If there is an issue with your server or a service on that server, the service desk will contact the people on the On-Call list. You enter and maintain your contact lists in NOCDOCS, which is a wiki

Note: Before you can create the On-Call list, each person on the list will need to create an account and enter their own contact information (phone numbers, etc.). For more information, see How to Set Up Your Contact Information for On-Call Lists. You can always add or remove people later.

  1. If you are not a registered user of NOCDOCS, you'll need to register. For more information, see How to Set Up Your Contact Information for On-Call Lists.
  2. Navigate to http://nocdocs.cit.cornell.edu/twiki/bin/view/Contacts/WebHome.
  3. In the Jump box at the top-right corner of the screen, enter the name you want to use for your On-Call list. The name must end with OnCall. (Use that exact capitalization.)


     
  4. You'll see the Topic Does Not Exist screen. Click the link to Create the new topic.


     
  5. On the Create New Topic screen, leave all of the default options, and click Create This Topic.

  6. On the Edit screen, you'll see a table ready for you to enter your contact list. Enter Main. followed by the TwikiUsers name for each person on your On-Call list, for example Main.FirstLast. When you're finished, click Save.
    (If you aren't sure of the correct User name, you can click the link to see a list of all users. )
    You can add or delete rows, if necessary.


     
  7. You'll see your On-Call list. The URL of this page is the URL of your On-Call list which you'll need to know, so you may want to bookmark it. You'll need to enter it in SF Info when you attach services to your server and set up monitoring. For more information, see SF Info: Add Services to Servers and Set Up Monitoring.

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