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Contact Information for On-call Lists

This article applies to: Managed Servers


Who should do this? If you are a new contact for a server or service in the server farm, you need to set up your contact information to be used for on-call lists for support. Existing contacts should keep their information up to date.

The IT Service Desk monitors the servers and services. If there is an issue with your server or a service on that server, the service desk will contact the people on the On-Call list. You enter and maintain your contact information in NOCDOCS, which is a wiki.

Important: If there is an issue with your server or services on it, On-Call contact information is essential. The IT Service Desk can't contact you without this.

Your responsibilities are:

  • For each service on the server, each person who will be on the On-Call list must register with the IT Service Desk by creating a page in NOCDOCS.
  • Update contact information when necessary.
  • Add contacts when necessary.

Who can see my contact information?  The contact information you enter in NOCDOCS is available only to the staff of the IT Service Desk. It is kept private, unless you change the default settings. In some cases, you may want to allow other people to see the information, for example, you may want to share it with your manager. For more information about changing the default viewing, see step 5 in the Enter Contact Information procedure below.

Procedures on this page:


Register for NOCDOCS

If you are not registered as a user of NOCDOCS, you need to register. You’ll only need to do this once. If you are already a registered user, go to the Enter Contact Information for the On Call List procedure.

  1. Navigate to http://nocdocs.cit.cornell.edu/twiki/bin/view/Main/TWikiRegistration.
    Note: If you see an error, you may need to request access to NOCDOCS. Send email to systems-support@cornell.edu.
  2. If you have not registered as a user of NOCDOCS, you’ll see a Registration page. Fill in the information, and then click Submit.


     
  3. You’ll see a message thanking you for registering. Click your name to open the page where you can enter your contact information.


Enter Contact Information for the On-Call List

After your Twiki topic is created, you need to enter your contact information.

  1. If you have not already, on the Thank you for registering screen, click your name to open your Twiki topic.



    Note: If you are not at the Thank You message, you can navigate to http://nocdocs.cit.cornell.edu/twiki/bin/view/Main/WebHome, and click your name at the top of the page.


     
  2. On your Twiki topic page, click Edit.



    The screen changes to a text editing window.
  3. In the Personal Contact Info table, enter your contact information. (You don't have to fill each cell.) The field names (Name, Login Name, etc.) are used in processes that pull information automatically. Do not change the field names. When you’re finished editing, click Save and Continue.
    Important: In the Login Name box, enter your NetID.




     
  4. In the On Call Preferences table, enter your preferred method of contact for the times when you are on call, for example enter Cell 1 or Email.
    You only need to enter contact methods for the times you are actually on call. You can delete the sample text from any spaces for which you’re not on call.


     
  5. OPTIONAL: If you want to make your contact information visible to someone other than the IT Service Desk Staff, scroll to the Personal Preferences section. Enter an additional name in the ALLOWTOPICVIEW line. (This may be useful if you want to allow your manager to see your contact information.)
    Add Main. at the front of the name.
    Separate names with a comma.
    To find a user name, see the list at http://nocdocs.cit.cornell.edu/twiki/bin/view/Main/TWikiUsers.


     
  6. When you’re finished editing, click Save.

How do I let you know if my schedule changes temporarily, for example while I’m on vacation or disability?

Enter information about temporary schedule changes in the Instructions to NOC box. Remember to click Edit to work on the page and then to save your changes when you’re finished.

How can I see which On-Call Lists I’m on?

Look in the list under My entries in the Contact Web. If you click one of the entries, you can see who else is on that On Call list.


Subscribe to the Managed Servers (systems-users-L) Mailing List

The systems-users-L mailing list is used to communicate information about servers in the server farm including patching, outages, and upgrades. 

Important: Anyone who is a user of a managed server in the server farm should subscribe to this mailing list.

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