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This information is intended to provide additional insight into how Zoom handles data generated by the AI Companion. It is based on current understanding of Zoom’s practices and policies.Cornell re-…

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Zoom
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Zoom AI Companion

Your Cornell email account is connected to your status at Cornell as active faculty, student, alumni, or staff. If your connection with Cornell changes, for example by changing from student to alumni…

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Email @ Cornell
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Basics

More information to come.For OwnersIf you need assistance with an e-list, you can submit a support request.For AdminsIf you need assistance with an e-list, send an email to the e-list's owner by…

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E-lists (Simplelists)
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Basics

If you had a Cornell Qualtrics account in the past, but haven't used it in years, and you encounter an error when trying to sign in, "Unable to process the request," your account may have been…

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Qualtrics (Survey Tool)
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Troubleshooting

About Transcode "Flavors"When video content is uploaded to Video on Demand (VoD), it is often in a format incompatible with, or not optimized for, online streaming. To make video usable in a…

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Video on Demand
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More About Video on Demand

More information to come.  

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E-lists (Simplelists)
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List Member

More information to come. 

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E-lists (Simplelists)
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List Admin

The Service Delivery Analyst (SDA) plays a key role in ensuring the delivery of high-quality IT services that meet business needs. Aligned with ITIL® 4 principles, the SDA supports the Service Value…

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IT Service Management Program
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Roles and Responsibilities

The governing bodies defined below play a pivotal role in aligning IT initiatives with Cornell's strategic priorities with the ultimate intent to foster innovation, to realize intended benefits, to…

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One-day orientation training sessions in Prosci (said as “pro-sigh”) organizational change management are being offered to all IT staff. Learn the science behind change resistance and get…

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Training
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Courses

Before you begin, prepare the small image you want to use inline in documentation:Use your graphics utility of choice to create a screen capture, and crop appropriately.Final size should be 20x20px…

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IT@Cornell Site Management
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Images and Files

The notes feature allows you and your team to:Collaborate in real time;create an agenda;take notes;add tasks. When participants are assigned a task in the meeting, they will receive an email…

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Microsoft Teams, Office 365 Productivity Bundle
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More About Teams Meetings, Teams

The following are upcoming changes to Certified Desktop Reporting and Asset Management.April 2025On April 30, 2025, auto-population of device status in TeamDynamix (TDX) will be turned off.Device…

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Certified Desktop, Endpoint Asset Management Project, Hardware Asset Management
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For Network Admins and Technical Support Providers (TSPs), EAM Project Updates, Hardware Asset Management

To create a safe space in which the Cornell community could explore change management, the Emerging Tech Dialogue: Navigating Change symposium focused on conversations rather than slide decks. Please…

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Emerging Tech Dialogues
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Trust and Data: Tools for our Changing World

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Emerging Tech Dialogues
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Trust and Data: Tools for our Changing World

How to Run the ReportIn OneDrive, click the gear icon found in top right of the Microsoft ribbon. Select OneDrive Settings. Select More settings Select Run sharing report. Choose a location to…

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File Storage at Cornell, OneDrive
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OneDrive Storage, Use OneDrive, Data Security

A practice sponsor is a senior leader responsible for championing, guiding, and enabling the success of a specific Service Management practice. This individual provides strategic oversight,…

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IT Service Management Program
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Roles and Responsibilities

The Service Management SIG is a monthly meeting open to all Cornell service providers, technical support providers, and those interested in learning more about service management topics.…

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Special Interest Groups (SIGs)
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Active SIGs

Select an E-List to ManageOnce logged in, the E-list Account dropdown in the upper right corner of the window shows you which accounts you have administrative access to. If you're having difficulty…

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E-lists (Simplelists)
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List Admin

Update/Patch Your ComputerEnter “Windows Update Settings” in the Windows Search bar and select Windows Update Settings from the results.Alternatively, you can click on the updates icon located in…

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Endpoint Management Tools
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Frequently Asked Questions (FAQ), Windows

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