Several changes were made to the CU Print service on August 1, 2023.

• How print jobs are released to a printer.
• Updated refund policy.
• An increase from 6 cents to 8 cents per black-and-white page, and from 13 cents to 16 cents per color page.
• Easier two-sided printing in the new print release method, for 14 cents per double-sided black-and-white page and 30 cents per double-sided color page.

The $15 print allocation per year for all matriculated undergraduate, graduate, and professional students will continue unchanged.

Multi-choice Print Release

The previous print release method was triggered with a single tap. This method was preferred during the height of the pandemic because it minimizes contact.

CU Print has switched to multi-choice print release, which provides an opportunity to see how many pages are about to be printed and offers more printing options.

Anyone who wants to continue using "Tap and Go" can keep it by submitting a request form [link]. Tap and Go may work better for individuals who wish to keep minimizing contact or those who print often from black-and-white-only printers whose smaller screens can't display all multi-touch options at once. 

Refund Policy Change

The change to the print release process makes it easier to verify the size and character of print jobs before the printing starts.  

As part of a shared-responsibility approach to refunds, a 50% refund will be given when an individual initiates and releases a print job that is:

• More pages than they expected, but conveyed correctly in the print window and release screen.
• More copies than they expected, but conveyed correctly in the print window and release screen.
• Formatted differently than they expected, but conveyed correctly in the print window and release screen.
• Not the result of a clear technical error.

This change to the refund policy is intended to discourage a trial-and-error approach to printing that results in a significant amount of paper use and encourage a deliberate focus on confirmation steps when printing. It means you should check the print job settings carefully before committing to print.

Full refunds will continue to be issued when a review confirms the cause was a clear, unavoidable technical problem.

Print Cost and Economizing with Two-Sided Printing

A substantial increase in paper prices is the basis for the increases. 

Two-sided printing will now be less expensive than one-sided printing. Previously, print cost was based on number pages printed, not number of sheets of paper used.

The $15 print allocation per year for all matriculated undergraduate, graduate, and professional students will continue unchanged.

CU Print supports environmental sustainability through PrintReleaf global reforestation. For more information, see CU Print Sustainability and Environmental Impact.