Welcome to Computing with CITSG
This article applies to: Central IT Service Group (CITSG) Support
The IT@Cornell Staff IT Resources web page is a great resource to learn more about Cornell-specific tools and get information about a wide variety of IT topics.
Below is a brief set of additional IT-related topics and links you may also find helpful.
Create a support ticket to request assistance using one of these options:
- Email email@example.com to automatically generate a support ticket.
Open a support request form by clicking:
- the IT Service Request desktop icon on a Windows computer.
- the IT Service Request link in the Self Service application on a Mac.
- Go to Central IT Service Group (CITSG) Support and click on Submit a Desktop Support Request Form (blue button).
- Call the Cornell IT Service Desk at 607-255-5500 (or 5-5500 on campus).
Applications Already Installed on Your Cornell Computer
Your Mac or Windows computer will come with the default software provided by Apple or Microsoft, respectively.
In addition to the default software, your computer will come with the following software:
Adobe Acrobat Reader
Lets you read Adobe PDF files.
Malware protection software (SCEP or CrowdStrike)
Detects online threats and attacks against your computer.
Backup software (Code42)
Lets you recover backed-up files. For details, visit Code42 (CrashPlan).
Cornell’s confidential data scan tool (Spirion)
Identifies several types of confidential data on your computer.
Cornell’s remote assistance tool (Bomgar)
Lets IT support staff connect to your computer (with your approval) to help you.
Cisco AnyConnect VPN Client
Provides a remote connection to campus networks. For details, visit CU VPN.
Includes desktop versions of Excel, OneNote, Outlook, PowerPoint, Skype for Business, and Word.
Google Chrome and Mozilla Firefox
How to Install Other Software
- For security purposes, most people do not have administrative privileges on their computers. However, IT support staff will be able to install other software that you might need to do your job.
- When your IT support staff provide you with software or program updates to add to your computer, you can use a special program to install them without administrative privileges or IT assistance:
- Cornell uses Microsoft Office and recommends the Microsoft email program Outlook for sending and receiving business email.
- For the initial setup of your business email, simply open Outlook and follow the prompts.
Connect to Outlook on the Web from anywhere in the world, on any connected device, to access:
- your Cornell email and calendar
- online versions of the Microsoft Office 365 suite (including Word, Excel, PowerPoint, SharePoint, and OneNote)
- To set up your email and calendar on a mobile phone or tablet, visit setup information for:
Useful Cornell Tools
Duo (Two-Step Login)
To provide added security, Cornell requires Two-Step Login to access many sites and services. Visit Two-Step Login for information and instructions on how to enroll. Secure Cornell web services such as Workday and Box require Two-Step Login.
Box lets you store and share files to a cloud location. Access your Cornell Box account and shared files either from a web browser (log in at https://cornell.account.box.com/login) or using the Box application that can be installed on your computer.
Zoom is video conferencing software that all Cornell employees can access. Use it to schedule and conduct video or telephone meetings. Visit Zoom for more information.
VPN stands for “virtual private network,” and you use the Cisco AnyConnect client to connect to Cornell’s VPN. When you connect remotely using the VPN, you have the same access to campus networks and resources as you would when connected on campus. The remote connection to Cornell services will also be secure--important when using public Wi-Fi networks in airports or hotels. This allows safe remote access to file sharing, printing, remote desktop, and many Cornell web-based services.