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Office 365 Email/Calendar on iPhone/iPad

This article applies to: Email @ Cornell , Microsoft Outlook

On This Page

We recommend that you use Microsoft’s Outlook App for iOS rather than iOS’s native app. See Microsoft’s Outlook App for iOS Mobile support page for download and setup instructions. In addition to the steps listed there, you will also see Cornell’s NetID login screen.

If you follow this recommendation, you do NOT need the rest of the information presented here.
If you need information about viewing EGA resource accounts in the Outlook app on an iOS device, see View Resource Accounts in Outlook for iOS.

If you ignore our advice and choose to use iOS’s native mail app, follow the steps below to configure your device for the Cornell environment.

We strongly recommend that, when it comes to your calendar, you only use your mobile device for viewing, not accepting or declining meetings.

Use Outlook on your computer or Outlook on the web to accept or decline meetings.

Delete Your Cornell.edu Profile or Old Exchange Account

If you have never connected to your Cornell account on this device, skip to the next section, Add a Cornell.edu Exchange Account.

Check for both an Exchange Profile and an Exchange Account as shown here, deleting whichever you find. You will probably find only one of them. That’s okay.

Profile

  1. Select Settings.
  2. Select General.
  3. Select Profile.
  4. Select your Cornell University Exchange Profile.
  5. Select Remove Profile.
  6. Enter your passcode to confirm.
  7. Select Remove.
If you are prompted to delete all your contacts, select No.

Account

To remove an account in the newest version of iOS:

  1. Select Settings.
  2. Select Mail.
  3. Select Accounts.
  4. Delete your Cornell University Exchange Account.

To remove an account on older versions of iOS:

  1. Select Settings.
  2. Select Accounts and Passwords.
  3. Delete your Cornell University Exchange Account.
If you are prompted to delete all your contacts, select No.

Add a Cornell.edu Exchange Account

  1. Under Settings, select Mail.
  2. Select Accounts.
  3. Select Add Account.
  4. Select Exchange.
    Picture of IOS settings with Exchange selected  
  5. Enter your netid@cornell.edu email address.
  6. Enter a description if desired.
  7. Select Next.
    Picture of Exchange settings with a NetID@cornell.edu entered  
  8. Under Sign in to your “cornell.edu” Exchange account using Microsoft, select Sign In.
    Picture of Exchange settings with Sign In selected  
  9. Enter your NetID and password, and select Sign In.
    Picture of NetID and password entered and Sign In selected  
  10. If you have already opted in to Two-Step Login for Office 365, it will prompt you to authenticate.
    Picture of Two-Step Login authentication prompt.
  11. Select Accept, to allow iOS Accounts to Access your Mailboxes, Sign You In, and read your profile.

Set Your Cornell Account as the Default (optional)

If your Cornell email account is the only email account on your device, you are done.

If you have more than one account and you don’t want your Cornell account to be the default account, you are done.

If you have more than one email account on your phone AND you want your Cornell account set as the default account, complete the steps below.

Mail

  1. From the Home Screen tap Settings, then tap Mail, Contacts, Calendars.
  2. Scroll down to the Mail section and tap Default Account.
  3. Tap Cornell University to place a check next to it, indicating that it is now the default account.

Contacts

  1. From the Home Screen tap Settings, then tap Mail, Contacts, Calendars.
  2. Scroll down to the Contacts section and tap Default Account.
  3. Tap Cornell University to place a check next to it, indicating that it is now the default account.

Calendar

  1. From the Home Screen tap Settings, then tap Mail, Contacts, Calendars.
  2. Scroll down to the Calendars section and tap Default Account.
  3. Under Cornell University you will see a list of the calendars you have created in your Exchange account. Tap the calendar you would like to use as the default.

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