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User ExperienceWhile uploading, you see this error message:No Files Uploaded - An error occurred during the upload. Please try again.How to Solve this ProblemThis is most often a transient problem that can occur due to network congestion or system load. Waiting a few minutes and…
To go to the Two-Step Login Device Management Portal, either:
During Fall 2025, Cornell is retiring the Duo Phone Call and
To use CU VPN with Cornell campus networks and services, you must use the Cisco AnyConnect VPN software. Built-in Windows and macOS software will not work.
Supported operating systems:
Windows 10
macOS, the current version and the two previous versions
iPhone and iPod Touch (…
Apple: The AnyConnect mobile client is available for free from the Apple App Store.Android: The AnyConnect mobile client is available for free from the Google Play Store.Install and ConfigureInstall the Cisco Secure Client - AnyConnect client app.Open the AnyConnect app.If you see a message asking…
To use Cornell's Virtual Private Network (VPN) with campus networks and services, you must use Cisco Secure Client VPN software. See the How to Install Cisco VPN Software page for instructions.
To use Cornell's Virtual Private Network (VPN) with campus networks and services, you must use Cisco Secure Client VPN software. See How to Install Cisco VPN Software for instructions.
To use Cornell's Virtual Private Network (VPN) with campus networks and services, you must use Cisco Secure Client VPN software. See the How to Install Cisco VPN Software page for instructions.
You must have administrative privileges to install the CU VPN software on your computer.Enter the following:
You must have administrative privileges to install the CU VPN software on your computer.To install Cisco Secure Connect:
You must have administrative privileges to install the CU VPN software on your computer.After you install the Secure Client, the software will be upgraded to newer versions automatically. Allow the client to upgrade when it requests permission.Enter the following:
Browser Compatibility & Issues
Access to online bills & reports is through a web-based interface. The following browsers are officially supported by the billing solutions vendor:
IE 6.0 or higher (Windows only)
Firefox 1.0 or higher
Safari (Macintosh only) is not officially supported…
If you're planning to use CU VPN when you're traveling, it's a good idea to try a test run before you go.
Using the computer you're taking on your trip, connect to CU VPN or to your departmental VPN. You can complete this test from:
CU VPN authenticates your identity and affiliation with Cornell using your NetID and password.
Traffic to and from Cornell IT resources hosted on campus is sent through an encrypted “tunnel” to campus.
All other traffic goes over your local Internet connection and does not use the…
University-Owned OptionsWe recommend CrowdStrike for all Windows computers that are part of Certified Desktop.
University-Owned ComputersIf the university-owned computer is managed by a unit that’s signed a Certified Desktop agreement, your IT staff will deploy CrowdStrike.
Here’s how to view headers for the email clients supported by the IT Service Desk.
Forgotten Password?NetIDIf you know your NetID but cannot remember your password, follow the steps for requesting a replacement password in the information about NetIDs web page.GuestIDTo change your GuestID password, or to recover your password should you lose it follow these directions.
Most CIT-affiliated websites that require authentication support the use of CUWebLogin. Websites maintained by other departments frequently do, but it is possible that you may have to authenticate in another way. If you have questions about how to sign in to a website that is not maintained by CIT…
The ADFS screen pictured above is the login portal for accessing: