I Forgot My Device or Passcode for Two-Step Login
How to use Two-Step Login if you don't have access to any of your enrolled devices or passcodes
This article applies to: Two-Step Login
I need to use Two-Step Login but I don’t have access to any of my enrolled devices or any passcodes. What should I do?
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To obtain the emergency bypass code, you must verify your identity with the IT Service Desk.
Type Live Agent in the Ask Big Red chatbot to get a bypass code during standard business hours.
Cornell IT Service Desk
Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support