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I Forgot My Device or Passcode for Two-Step Login

How to use Two-Step Login if you don't have access to any of your enrolled devices or passcodes

This article applies to: Two-Step Login

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User Experience

I need to use Two-Step Login but I don’t have access to any of my enrolled devices or any passcodes. What should I do?


The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To obtain the emergency bypass code, you must verify your identity with the IT Service Desk.

Type Live Agent in the Ask Big Red chatbot to get a bypass code during standard business hours.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support


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