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What should I do if my Two-Step Login device is lost or stolen?

What to do if your device is lost or stolen

This article applies to: Two-Step Login

Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.

If you aren’t able to delete the device yourself, contact the IT Service Desk. A Service Desk representative will delete the device for you. Have an official ID as well as access to a computer that can support a Zoom session.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support


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