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What should I do if my Two-Step Login device is lost or stolen?

What to do if your device is lost or stolen

This article applies to: Two-Step Login


  1. Remove the missing device immediately from Manage Your Two-Step Login using another device you enrolled.
  2. After you open your account, select Manage Devices and complete the Two-Step login. 
  3. Select the Device Options button next to the missing device.
  4. Select the trash can icon.

If you aren’t able to delete the device yourself, contact the IT Service Desk. A Service Desk representative will delete the device for you. You will need to go to the Service Desk with your ID or have access to a computer that can support a Zoom session.

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