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The Central IT Service Group (CITSG) provides desktop support to more than 50 campus units. Responsibilities include desktop management, server administration, business application support, data security, and programming services.
Note to personnel at the Qatar campus: Cornell’s MATLAB license does not currently cover personnel based in locations outside of the United States and its territories. This means that personnel at the Weill Cornell Medical College campus in Qatar are not eligible for this license. We are…
Activation of Mathematica 8 or higher requires you to get an individual Activation Key from Wolfram Research, the manufacturer of Mathematica. If you have not previously done so, you will need to register your email address to get this key.
Longview cannot print reports on 11 by 17 inch paper.
Attempts to print Longview web reports on 11x17 inch paper will result in a report formatted for legal size paper, printed on the larger size. The Longview vendor is aware of this problem. There is no workaround at this time.
Sponsored NetID Process: An online form is available to request Sponsored NetIDs (see procedure below). The process eliminates the need for a sponsor letter, makes the process more secure, and allows the person receiving the NetID to upload a photo electronically.
IT Service Desk staff can answer questions and help you with general problems you are experiencing with your NetID. They will work with records offices to resolve questions of eligibility when they arise.
Shredding files in Spirion permanently removes them from your machine. You cannot recover shredded files.
Your list of possible confidential data matches may include "false positives." A false positive is something that looked like confidential data to Spirion, but is not. You can ignore false positives. They will be skipped in future scans (unless they are changed).
Is it Confidential Data?ActionDetailsStep-by-StepNoIgnoreThe match was a false positive.
Red Hat Enterprise Linux (RHEL) is an open-source operating system. Prior to September 2019, Cornell University maintained a contract with the vendor to provide automated updates and support. Due to declining use of RHEL at Cornell, CIT chose not to renew the contract.
For help installing or using Spirion, contact your local technical support provider or the IT Service Desk.For general questions about data discovery tools, process, or issues: data-discovery@cornell.edu.
Deal With Automated ResultsWindows: Handle Scan ResultsMac: Handle Scan Results
When you redact (sometimes called scrubbing) files in Spirion, the original file is saved in the original location, but the instance of confidential data is masked. For example, where a Social Security number is redacted, you’ll see something like “XXXXX1085.”Redacting does not erase the file and…
Shredding Files in Spirion permanently removes the files from your computer. You cannot recover shredded files.
Your list of possible confidential data matches may include “false positives.” A false positive is something that looked like confidential data to Spirion, but is not. You can ignore false positives. They will be skipped in future scans (unless they are changed).
After the scan is finished, you’ll need to look at each possible match and decide how to handle it.
Spirion is a tool to help you locate confidential data on your machine, but you’ll need to work through the results before you can be sure your machine is in compliance with University policy and local practices. Spirion is configured to run automatically, but you can also perform manually-…
Collect and third-number billed
Dial 9 + 0 + long-distance number.
Wait for instructions.
For more information, see Calling Card.
If you don't know the extension
Dial 49011 to find out three-digit extension.
If you do know the extension
Dial 49 + three-digit extension.
If you are off campus
Dial 315-787-2011.
To campus phones from Geneva
Dial 8 + wait for dial tone + five-digit campus extension.