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OneDrive, part of your Cornell Microsoft account, provides cloud storage for all your important documents, connected with the Microsoft apps many of us use every day. Your files are protected from the risk of damage to your devices, and they’re available anytime through your computer, phone, or…
A project has begun to make the IT@Cornell website easier and better to use, more accessible, and provide the benefits of updated web framework technology. IT@Cornell averages more than 350 thousand visits per month and contains more than three thousand knowledge, news, and service…
This procedure will sign you out of your Microsoft account.
About This IssueThis issue specifically affects the Calendar and Contacts Integration with Outlook 365. This integration, when enabled, allows a user’s Zoom desktop client to display meetings and contacts from their Outlook calendar. It should not be confused with the Zoom add-in for the…
For working with individuals who are all within a single Cornell instance of Teams, use a standard or private channel, depending on what you need to accomplish.
Once disabled, any email sent to your Cornell email accounts will bounce, and you will not be able to access any mail currently in your mailbox. You will no longer be able to use your Cornell email address for password recovery.
All of these services will be affected as a result of…
Beware of unexpected Duo (Two-Step Login) prompts. Ignore them unless you’re sure you requested them. If you are unexpectedly prompted to use Duo in a way you normally don’t, ignore it and contact the IT Security Office. For example, if you usually use your smartphone’s Duo app, but…
Faculty, staff, and students all receive a Microsoft Office 365 license. Depending on your exact affiliation with the university, you have either an A1 or A3 license. Only A3 licenses can download the desktop applications.
If your mobile device uses both the RingCentral app and the two-step authentication app (DUO), it may not be clear how to complete the login process. Follow these steps.
Box Relay workflow automation can help you automate and streamline content-based workflows in folders you own, co-own, or edit.
Relay’s straightforward interface allows you to build a workflow to facilitate content collaboration and automate business processes. You can create a new workflow…
Please refer to Microsoft's support article, Create a New Shared Library.
Students cannot create Shared Libraries at this time. The ability for students to create Shared Libraries and use Microsoft Teams is expected spring 2023.
How many parties can be added to a conference call?
Up to six parties can join. During a regular call, click Add Caller.
Can you transfer a call to an off-campus phone number?
Yes, there are no restrictions.
Can you upload contacts from your entire department into your contact list?
With RingCentral in place, all voice messages left for you can be found by logging into your RingCentral account, or by using the RingCentral App on your computer or mobile device.
This is true no matter what devices (a desk phone, cell phones, etc.) are in your call handling path.
If you answer a call on one device (say your physical handset) and want to "flip" the call to another (for example, your cell phone), RingCentral can do that.
See the RingCentral help article on Flipping a Call for details.
Audio calls through RingCentral use very little bandwidth. Call quality is rarely impacted by a slower Internet connection or other activities (like uploading and downloading data).
If there is a bandwidth issue, RingCentral will automatically switch to a lower bandwidth mode, similar to…
If your cell phone is not "smart," that is, you cannot run apps on it, you can still have a RingCentral account, although you will not be able to manage your RingCentral account through the phone. You would use your RingCentral online account to include your phone in your call handling.
RingCentral is included in the Campus Allocation Model (CAM) charge to departments, so there is no fee associated with an individual user.
There is no fee for dialing domestically or internationally at this time. International calling costs will be reviewed periodically to ensure those charges can…
To block a spam number, you must use the RingCentral app, not the website.
When simply adding another user as an alternative host of a Zoom meeting or webinar is not sufficient, use the procedures below to change the session’s owner.
Faculty and staff can keep or obtain a Cornell Google account with Gmail and Google Drive.