Skip to main content

Spirion Problem: Lost or Forgotten Mac Client Password

This article applies to: Spirion (formerly Identity Finder)

The Spirion client application provides the ability to save settings, configuration information, and sensitive data across sessions through the use of a profile password. When a profile password is created, all data and settings are encrypted (AES-256-bit). It is not possible to recover a lost password; however, it is possible to delete a profile and create a new one. 

Delete the following 3 files: 

  • /Users/USERNAME/Library/Preferences/Identity Finder/com.identityfinder.macedition.xml
  • /Users/USERNAME/Library/Application Support/Identity Finder/Identity Finder Mac Edition/identityinfo.dat
  • /Users/USERNAME/Library/Application Support/Identity Finder/Identity Finder Mac Edition/identityinfo.sqlite

The next time you run Spirion, it will ask you to create a new profile by choosing a new password.

Was this page helpful?

Your feedback helps improve the site.