Spirion Problem: Lost or Forgotten Windows Client Password
The Spirion client application provides the ability to save settings, configuration information, and sensitive data across sessions through the use of a profile password.
This article applies to: Spirion (formerly Identity Finder)
When a profile password is created, all data and settings are encrypted (AES-256-bit). It is not possible to recover a lost password; however, it is possible to delete a profile and create a new one. The procedure is tricky and a mistake could cause serious problems, so please contact your local support person and have them contact the IT Service Desk for details. Also, be advised that following this process, most likely, all previous scan data will be lost and have to be redone.
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