The Spirion client application provides the ability to save settings, configuration information, and sensitive data across sessions through the use of a profile password. When a profile password is created, all data and settings are encrypted (AES-256-bit). It is not possible to recover a lost password; however, it is possible to delete a profile and create a new one. The procedure is tricky and a mistake could cause serious problems, so please contact your local support person and have them contact the IT Service Desk for details.