Basic Hardware Service Warranty Synopsis

This service provides technical support options, service parts and related labor services to address Qualified Incidents. The applicable service response level is identified on the customer’s order form for the Supported Product(s) (as defined in the completed warranty guide).

Available service response levels vary by customer location and may include the following:  

• Return for Repair: Mail-In Service, Carry-In Service, or Collect & Return Service (varies by country)  
• Parts Only Service  
• Onsite Service  
• Advanced Exchange

Dell's Limited Hardware Warranty will apply to the Supported Product, and is available for review at www.dell.com/warranty for U.S. and Canadian customers. Outside of the United States and Canada, the terms and conditions describing the warranty applicable to the Supported Product may be available at the regional Dell.com website that corresponds to the geographic location where the Supported Product was purchased, or such other geographic location to which the Supported Product was relocated. Hardware coverage limitations may apply and service offerings may be available to extend these hardware limitations for an additional fee.

Read the complete Dell Basic Hardware Service Warranty

Pro Support Plus for PCs Warranty Synopsis

• Dell ProSupport Tech Support™ including Priority Call Routing  
• Dedicated Service Account Manager (SAM) for customers with 500 or more ProSupport Plus entitled systems  
• Accidental Damage
• Keep Your Hard Drive
• This Service provides technical support options, service parts and related labor services to address Qualified Incidents. The applicable service response level is identified on Customer’s Order Form for the Supported Product(s). Available service response levels vary by Customer location and may include the following:  
• Return for Repair: Mail-In Service, Carry-In Service, or Collect & Return Service (varies by country)  
• Parts Only Service  
• Onsite Service  
• Advanced Exchange

Priority call routing and telephone access 24 hours each day, 7 days each week (including holidays) to Dell’s global expert center staffed by senior-level analysts for troubleshooting assistance of hardware and select Dell Original Equipment Manufacturer (OEM) software issues. With ProSupport Plus entitlement your call is treated as a priority contact above our standard services and is sent to the first available agent that is trained to resolve your issue.

Escalation management to provide a single point of contact for incident management, escalation, and status of incidents within the scope of this Service. 

Read the complete Dell Pro Support Plus Warranty

Accidental Damage Coverage Synopsis

• If we repair your Supported Product, you understand and agree that we may replace original parts with new or used parts from the original manufacturer, or a different one. Replacement parts will be functionally equivalent to the original parts. In our discretion, we may designate an affiliated company or contract with a third party to complete repairs on the Supported Product.
• If we decide that it is necessary to replace the Supported Product rather than repair it, you will receive a Supported Product equivalent to or better than the Supported Product you originally purchased from us, as determined by us in our sole and reasonable discretion.
• Accidental Damage Service Limitations. This Agreement does not cover and we are not obligated to repair or replace:
  • Any damage to or defect in the Supported Product that is cosmetic. Under this Agreement, we are not obligated to repair wear and tear on the Supported Product and other superficial items, such as scratches and dents that do not materially impair your use of the Supported Product.
  • Any Supported Product that anyone other than Dell or a person we designate has tried to repair. We will not provide Service for any Supported Product defect that results after repairs to the Supported Product made or attempted by you or any other person not authorized by Dell to repair the Supported Product.
  • Any Supported Product that suffers damage in connection with or as a result of incorrect or inadequate Customer Installation. “Customer Installation” shall include any of the following performed by the Customer or any third party on behalf of the customer: (1) unpacking or moving the Supported Product, (2) installation or mounting of a Supported Product to a wall or other structure (or removal of the same following installation), and (3) affixing of brackets or other weight bearing devices designed for mounting or attachment to a wall or other structure (or removal of the same). Customer Installation does not include installation services purchased from Dell.
  • Any Supported Product that is lost or stolen. To receive repair or replacement of a Supported Product, you must return the damaged Supported Product to us in its entirety.
  • Any Supported Product that is damaged by fire from an external source or that is intentionally damaged or damaged by misuse, abuse, failure to follow instructions provided with the Supported Product, or use of the Supported Product in an incorrect environment. If we find evidence of intentional damage, misuse, abuse, failure to follow instructions provided with the Supported Product, or use of the Supported Product in an incorrect environment, we are not obligated to repair or replace the Supported Product.
  • Except as specifically provided herein, any other damages that do not arise from defects in materials or workmanship or ordinary and customary usage of the covered Supported Product.

• Additional Accidental Damage Limitations for Service Purchased After the Purchase of the Supported Product. Where allowed by law, this Service may also be available for purchase after the date that Customer purchased a Supported Product. In those instances, the following conditions and limitations apply:

  • Requests for service for the Supported Product cannot be presented until 30 days after the Service’s purchase date, as indicated on customer’s Invoice, information page or other order confirmation; provided however, that the 30-day waiting period will not apply to customers who extend their service period prior to the expiration of the preceding service term.
  • The customer is responsible for ensuring that the Supported Product is in normal operating condition at the time Services (including the Accidental Damage Service) are purchased. Under no circumstances will Dell be responsible for Service for any damage or defect that existed prior to the Customer’s purchase of the Service.
  • Dell reserves the right to inspect the Supported Product to confirm that it is in normal operating condition. Dell may, for an additional charge, offer customer repair options to return the underlying Supported Product to normal operating condition.
  • If, upon inspection, Dell determines in its sole discretion that the damage or defect for the Supported Product existed before the Service was purchased, then the request for Service will be denied.
  For any incident that Dell determines is eligible for Service under this Agreement (a “Qualified Incident”), Service coverage is limited to one Qualified Incident per Supported Product per 12 month period commencing from the start date of the term of Service. The ability to submit an incident does not accumulate or carry over to any subsequent 12 month period. However, each Qualified Incident will be applied to the 12 month period during which it is reported, even if such incident is resolved during a subsequent period. Once the Qualified Incident limit is reached, Dell may offer to repair Customer’s product for an additional charge. 

  Read the complete Dell Accidental Damage Coverage