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If you need to recover a large number of files because something has happened to your computer or device, we recommend you work with your local IT Service Group.You can recover files (or folders) you've lost or accidently deleted.
Short answer: No, you don't need to do anything.Once CrashPlan is installed on your device, your backups will run automatically, in real-time, without intervention.The CrashPlan app allows you to view your backed-up files and folders and to restore anything you need.
With the rising value of cryptocurrency (Bitcoin, Ethereum, Monero, etc.) and its broad coverage in the media, there has been a rise in Cornell-owned computers being tapped, usually through phishing attacks, to process cryptocurrency.What happens is that malicious software--malware--is introduced…
If you're an end-user, talk to your local technical support folks. If you're in local technical support, ask your IT Director or your ITSG representative.If you're an IT Director or and ITSG representative, contact the IT Service Desk and tell them who you are. They'll put you in touch…
The WCAG (Web Content Accessibility Guidelines) checklist offers testing strategies and a documentation template for WCAG AA conformance. It is developed and maintained by the Custom Web Development team, and is their interpretation of the WCAG guidelines and success criteria.
If someone forwards to you a link for a Zoom meeting, it’s possible you will see this error message when you try to use the link:
This will only happen when
Sometimes we get reports that an email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused. At various times, this has happened when sending to Spectrum/Time Warner, to AOL, and to other…
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
This page is only for people with a working understanding of CornellAD. If that is not you, either find a technical support person for your area, or use our manual Shared Folder articles.
Remote Support can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens.
Vendor Documentation: Screen Sharing on iOS Devices
The user must change some device settings, then allow a Remote Support…
Email for Microsoft Office 365 accounts is routed directly to Microsoft’s servers without passing through Cornell’s email system.
Notes About Mailings Not From Cornell
Organizational Mailings
When sending email on behalf of a Cornell University college, unit, or any organization affiliated with the university, to ensure that your mail will be delivered:
A few users have reported finding their LastPass vault apparently empty after they log into LastPass through their browser, click the LastPass icon in the toolbar, select Open my Vault.
The good news is, your vault is probably NOT empty, it just looks that way.
Your Cornell LastPass Enterprise account includes a feature called Shared Folders, which you can use to share authentication information with other people at Cornell. For example, if everyone in your department shares access to an external site through a single password, one person can maintain the…
There are two ways to approach this, depending on what LastPass has already done: Multiple cornell.edu entries or no entry yet for a particular site.
Multiple cornell.edu Entries
Open your LastPass vault to see what LastPass has already saved. You may see multiple entries for "cornell.edu."
This link will take you to the LastPass Browser Install page. The big red Quick Install button at the top of the page will install the extension for your current browser. Please click it. We recommend that you do NOT select the Universal Installer option.
In general, users have found that Chrome, Firefox, and Safari work better with LastPass than Internet Explorer and Edge.
While some users have reported no problems, others have had trouble installing the browser extension and using LastPass successfully.
We recommend Chrome, Firefox, or Safari.…
Own your online presence and update privacy settings on your connected devices, social media, and online services. Your personal information is like currency. Value it. Protect it.Take this opportunity for a digital security checkup and boost good cyber hygiene habits: