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You can grant others permission to see your calendar. You choose the level of detail (when you’re free or busy, the subject of the event, or the details of the event). You also have the option of marking a calendar item as Private; this removes all privileges except seeing that you are busy for the…
The Cornell University Written Information Security Program (WISP) is intended as a set of comprehensive guidelines and policies designed to:
A completed and regularly updated Unit WISP can serve as crucial information security framework for campus units. The information it contains is both defined by and complementary to the University WISP. Each unit’s written plan can help close gaps, mitigate risks, and improve its IT operations.…
I'm trying to use a hardware token but no passcode appears when I press the token's button.Solution: Either the battery is dead or the token is damaged. You will need to replace the token.
You can use Two-Step Login when you travel internationally to countries other than those listed below.
All of the authentication methods will still work, although some destinations might not support telephony-based services, such as phone callbacks or retrieving a set of passcodes via…
If Two-Step Login displays the message Account Disabled when you try to log in, contact the IT Service Desk to unlock your Two-Step Login account.
User Experience
I need to use Two-Step Login but I don’t have access to any of my enrolled devices or any passcodes. What should I do?
Solution
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To…
Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.
Skype for Business has been replaced by Microsoft Teams.
By default, Skype will start automatically when Windows starts. You can change this setting.
This information is intended for technical support providers.
This information is intended for technical support providers.
You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.
To enable FileVault on a non-managed Mac computer,…
Adobe Acrobat Pro is a fully-featured PDF manager. With it, you can open, create, and edit documents in PDF format.
Two-Step Login blocks criminals from using stolen Cornell passwords by requiring something they don’t have. Something in your possession.
When it’s time to sign in using Two-Step Login, you confirm your identity by:
Introduction
You can configure a scanner for any Perceptive Content client computer. Scanning profiles and capture profiles define the behavior of the scanner in connection with the Perceptive Content client. You must have the Perceptive Content client installed before you can configure the…
Run the Perceptive Content client.
On the Perceptive Content sunflower screen, click Connection Profiles, then Edit connection profiles.
Effective May 23, 2022, Microsoft has announced that the Outlook for Android mobile app will no longer be supported on Android version 7.1 or earlier. If you have Outlook for Android installed on your mobile device, make sure your device is running Android version 8 or higher. If not, upgrade…
TPM Off or Does Not Exist
Reboot into BIOS (F2 at POST). In the TPM Security section, make sure the boxes are checked. Click Apply.
Exit BIOS. The computer will reboot. Re-run the MBAM installer.
This information is intended for technical support providers. End users should contact their technical support for assistance.You will need to be on a campus network or VPN to use BitLocker recovery with the self service link.If BitLocker encounters problems unlocking the drive during the…
The procedure described on this page is only for Windows computers that are NOT managed through CIT's Managed Desktop service. If you are unsure if your computer is managed, we urge you to check with your local technical support provider.