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This information is intended for technical support providers. End users should contact their technical support for assistance.All managed computers in Configuration Manager now have their BitLocker managed and configured by ConfigMan itself. Configuration Manager will automatically install the MBAM…
The following goals have been defined for these key areas of Cornell's Identity and Access Management program.
EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it complies with guidelines in Cornell policy which require that rates be based on costs and that surpluses must…
In order to more fairly recover costs, the EZ-Backup service provides the following discounts:
The Basic Bill is an example of a Billing Summary email that a departmental account representative might receive. The >100 GB Static Data Discount Bill is an example of a Billing Summary email for a system qualifying for the >100 GB Static Data Rate. The >50 Nodes Per Department…
To protect the privacy of Cornell community members, accessing the university directory requires a Cornell NetID or a Weill Cornell CWID login. 
Available LicensesThe following license upgrades are available. Please submit your request form (link below) at least five days in advance.
If while trying to log in to your Cornell Box account, just after authenticating, you are told you have “Invalid login credentials,” this error can occur when: you’ve changed or ended your affiliation with Cornell and are no longer entitled to use the Box service through Cornell, OR your…
This error occurs when your NetID has not been associated with any valid user groups in ESR. Contact your College Registrar.
This error message occurs when your NetID has not been added to the necessary user group in ESR. You will need to contact the College Registrar of the student whose records you are trying to view.
There are two methods for accessing CUESR via PerceptiveWeb. Please be sure to use the one appropriate for you. Only Human Ecology Advisors should use the PerceptiveWeb link.
Please see the Technical Requirements article for Cornell's ImageNow (Enterprise Content Management) system.
CUESR users will have one of four roles. Advisor Faculty viewer. Will be able to see the Student Records documents for his/her advisees. Advisors will access documents via a link in PeopleSoft Advisor center, taking them to an advisor “view” through WebNow. Ingestor  Has the ability to…
I already have 300 hosts registered in DNS, how can I upload them into DHCP? You have two options:
How do I change a hostname? To change a hostname, enter your changes in the DNS database. You must be listed in the database as a NetAdmin for your subnets or domains to enter changes. If necessary, a registered NetAdmin can add you to the authorization list or you can request to be added by…
Round-robin DNS is useful for load balancing between two or more machines. DNS will cycle from one IP address to the next each time the hostname is called for. There is a provision for entering secondary IP addresses on the host page.
CNAMEs The CNAME (canonical name) record maps the aliases to the "official" name of a machine. The official name is stored in the A record. Aliases are most often used when a single machine hands out several different services. For example, one machine may be used for a Web server, an FTP site,…
DNS Overview DNS, which stands for Domain Name System, provides translation of a networked machine's (host's) name to a machine-readable IP address so that packets are routed over the network correctly. Conversely, for security reasons, a server on the network may use "reverse lookup" in order to…
Overview 10-Space uses RFC-1918 addresses to do this. RFC-1918 is the document that defines private address space. The ranges defined by RFC-1918 are not routed across the Internet, which is what makes them "private." Cornell filters traffic to ensure that no direct connectivity can be had to or…
Please wait to contact the IT Service Desk during normal business hours (Monday-Friday, 8am-6pm) for any issues that are not emergencies.

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