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Bomgar can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens.

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User Experience

A few users have reported finding their LastPass vault apparently empty after they log into LastPass through their browser, click the LastPass icon in the toolbar, select Open my Vault .

Fixing the Problem

The good news is,...Read more

Your Cornell LastPass Enterprise account includes a feature called Shared Folders, which you can use to share authentication information with other people at Cornell. For example, if everyone in your department shares access to an external site through a single password, one person can maintain...Read more

User Experience

Many Cornell services are accessed by logging in with your NetID and password. But other services (Lyris E-list manager, Bomgar, etc.) have their own password systems. LastPass sometimes thinks that if the URL includes "," that every password you enter should...Read more