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To use Cornell's Virtual Private Network (VPN) with campus networks and services, you must use Cisco Secure Client VPN software. See the How to Install Cisco VPN Software page for instructions.
You must have administrative privileges to install the CU VPN software on your computer.
After you install the Secure Client, the software will be upgraded to newer versions automatically. Allow the client to upgrade when it requests permission.
Enter the following:
You must have administrative privileges to install the CU VPN software on your computer.
After you install the Cisco Secure Client, the software will be upgraded to newer versions automatically. Allow the client to upgrade when it requests permission.
Enter the following:
You must have administrative privileges to install the CU VPN software on your computer.
After you install the Secure Client, the software will be upgraded to newer versions automatically. Allow the client to upgrade when it requests permission.
Enter the following:
Browser Compatibility & Issues
Access to online bills & reports is through a web-based interface. The following browsers are officially supported by the billing solutions vendor:
IE 6.0 or higher (Windows only)
Firefox 1.0 or higher
Safari (Macintosh only) is not officially supported…
If you're planning to use CU VPN when you're traveling, it's a good idea to try a test run before you go.
Using the computer you're taking on your trip, connect to CU VPN or to your departmental VPN. You can complete this test from:
CU VPN authenticates your identity and affiliation with Cornell using your NetID and password.
Traffic to and from Cornell IT resources hosted on campus is sent through an encrypted “tunnel” to campus.
All other traffic goes over your local Internet connection and does not use the…
University-Owned OptionsWe recommend CrowdStrike for all Windows computers that are part of Certified Desktop.
University-Owned ComputersIf the university-owned computer is managed by a unit that’s signed a Certified Desktop agreement, your IT staff will deploy CrowdStrike.
Outlook on the WebMicrosoft frequently changes the design of Outlook on the web, so your version may differ somewhat from the description here.In the Outlook ribbon at the top of the page, click the gear (Settings) icon.In the Settings window, in the left column, click Mail.In the middle column,…
As a retiree, you can choose from these ways to continue receiving your Cornell email:
Here’s how to view headers for the email clients supported by the IT Service Desk.
Audio-Visual SupportIncidents (troubles, whether associated with an active project or past/general AV system) should be submitted using the “Audio-Visual Support” button in the sidebar. Tickets will be escalated to a Level 2/3 design consultant/engineer as appropriate. Often, active Design…
Requests for a New Machine
Virtual Server Order
New Blade Request
Requests for Existing Machines
Linux Account Request Form
Unix Printer Request Form
Response Time
CIT's goal is to respond to non-urgent support requests within two business days.
Contact Systems Support
Weekdays During Business Hours
Userids, holding IDs, file transfer accounts, or Samba shares: Submit the Unix Account Request Form.
Other routine requests: Email systems-support@cornell.edu
Urgent requests: Email
Schedule (Invite) a Resource
The default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
This procedure assumes you are already using Outlook to access your NetID email account.If you are not using Outlook for your NetID email account, follow the steps in our Initial Setup for Outlook article, then come back here and complete the steps below.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
First, you’ll…
Schedule (Invite) a ResourceThe default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…