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To open the CrashPlan app on your computer:
Do not attempt to install CrashPlan unless you have been notified by your local technical support folks that it is being deployed in your unit or department.
Installation and use of CrashPlan requires Cornell Two-Step Login.
Cornell University will provide a University-paid subscription to Adobe Acrobat Pro for any University employee who requires it to perform their University job duties. CIT pays Adobe an annual fee on a per-user basis for this access. At this time, this fee is not passed back to the individual or…
What are the differences between Box Edit, Box Sync, and Box Drive?
Box Edit is an add-on feature that allows you to open and edit files stored in Box. Designed for all file types, browsers, and platforms, Box Edit uses the default application installed on your computer to open and edit files:…
Do not attempt to install CrashPlan unless you have been notified by your local technical support folks that it is being deployed in your unit or department.
Your system will need to restart during this procedure. Before you begin, please save your work and close all open applications.
Occasionally, when you try to sign in to the LastPass browser extension, the process will not complete, usually failing before you are asked to provide your two-factor authentication. You are left at a mostly blank (white) LastPass browser page and the LastPass icon in the browser toolbar…
If you need to recover a large number of files because something has happened to your computer or device, we recommend you work with your local technical support staff.
You can recover files (or folders) you've lost or accidently deleted. You can recover previous versions if you need to undo…
Short answer: No, you don't need to do anything.
Once CrashPlan is installed on your device, your backups will run automatically, in real-time, without intervention.
The CrashPlan app allows you to view your backed-up files and folders and to restore anything you need.
With the rising value of cryptocurrency (Bitcoin, Ethereum, Monero, etc.) and its broad coverage in the media, there has been a rise in Cornell-owned computers being tapped, usually through phishing attacks, to process cryptocurrency.
What happens is that malicious software--malware--is introduced…
If you're an end-user, talk to your local technical support folks. We will be rolling CrashPlan out by unit beginning summer of 2018, and there are some unit-level requirements that need to be met.
If you're in local technical support, ask your IT Director or your ITSG representative.
The WCAG (Web Content Accessibility Guidelines) checklist offers testing strategies and a documentation template for WCAG AA conformance. It is developed and maintained by the Custom Web Development team, and is their interpretation of the WCAG guidelines and success criteria.
If someone forwards to you a link for a Zoom meeting, it is possible you will see this error message when you try to use the link:
This will only happen when
Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused. At various times this has happened when sending to Spectrum/Time Warner, to AOL, and to other service…
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
This page is only for people with a working understanding of CornellAD. If that is not you, either find a technical support person for your area, or use our manual Shared Folder articles.
Remote Support can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens.
Vendor Documentation: Screen Sharing on iOS Devices
The user must change some device settings, then allow a Remote Support…
Email for Microsoft Office 365 accounts is routed directly to Microsoft's servers without passing through Cornell's email system.
Notes About Mailings Not From Cornell
Organizational Mailings
When sending email on behalf of a Cornell University college, unit, or any organization affiliated with the university, to ensure that your mail will be delivered: