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Get Support

Get Support

Get help with Cornell's IT services

The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

Have a question? Here are some common issues with solutions to help you. Click to visit Top Ten Hot IT Topics.

Ways to Contact

See the list on the right side. On a tablet or smartphone? Scroll down. 


Phone Support
8am-6pm (Eastern Time)

Chat Support

  • To chat, type your question in the Ask Big Red window.
  • If the chat window is not open, click the chat icon in the lower right corner of the page.
  • If Ask Big Red cannot answer your question, type live agent to speak to a representative during business hours.

The chat bubble icon is at the lower right of the green "help" box. Screenshot of the Ask Big Red chatbot

Online Support

After hours support

Network Monitoring
Network Status Monitoring 6am-6pm (Eastern Time), Monday-Friday

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