Outlook for Mac

Microsoft's email and calendar app for Mac

Outlook for Mac is an email and calendar application used by Cornell faculty, staff, and graduate and professional students. It is one of the applications in Microsoft Office.

Outlook for Mac is available free for faculty, staff, and students; see the download link at the top of the right column.

Service Details

Audience(s):

Faculty IT Professionals Staff

Cost:

No Fee

Regulated Data:

See the Regulated Data Chart for Cornell policy considerations for this service.

Support Contact:

IT Service Desk

Phone: (607) 255-5500

Form to Get Help (if you have a NetID)
Form to Get Help (if you don't have a NetID)
Support Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support

Outlook for Mac Articles

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Email Topics

Act "On Behalf Of"

Overview of Delegates and Sharing Permission Levels If your manager has granted you delegate access, you have the ability to act "on behalf of" him or her. (It could be someone...

Attachments Not Getting Through

This article describes why some attachments don't get to the recipient and what you can do about it.

Choose Plain Text or Formatted Text (Outlook for Mac)

Outlook for Mac lets you choose whether to compose and send messages in plain text or formatted text. The default is formatted text.

Color Categories

The following link will take you to a Microsoft help page: Assign a Color Category in Outlook 2016 for Mac But before you go, here's some additional information you may find...

Conversation View

The following link will take you to a Microsoft help page: View Email Messages by Conversation in Outlook 2016 for Mac But before you go, here's some additional...

Don't Use Out of Office Auto-Reply with the Entire World

All the Office 365 email clients include an out-of-office assistant that responds to incoming messages with a note from you. When you use this feature, you have the option of enabling it at various levels.

Folders

The following link will take you to a Microsoft help page: Create Additional Folders in Outlook 2016 for Mac But before you go, here's some additional information...

Out of Office Auto-Reply

The following link will take you to a Microsoft help page: Send Automatic "Out of Office" Replies from Outlook 2016 for Mac But before you go, here's some additional...

Overview of Delegates and Sharing Permission Levels (Outlook for Mac)

These things are easy: Sharing your calendar Sharing your mail folders Viewing a shared calendar Viewing shared mail folders But higher levels of...

Permission Levels

When sharing a mail folder or your calendar, you can choose what level of access to grant. Here's a list of the permission levels available in Outlook 2016 for Mac, listed from least access to...

Rules (Filters) in Outlook for Mac

Rules allow you to have incoming (or outgoing) messages sorted, filed, marked, or otherwise handled automatically.

Search in Outlook or Mac

Outlook for Mac provides searching at various levels of complexity. Here are two methods that many find useful. Quick Search (one mail folder, but can be modified) You can search for a...

Send Messages

To send a message, click E-mail in the Home ribbon. A new message window will open. You can either click the address book next to the To, Cc, or Bcc field to select names, or type...

Share Mail Folders

Folder Sharing lets you give others access to your mail folders. You specify which folder, and the level of access, that is, whether the delegate can simply see items in a folder, or whether they...

Signatures in Outlook for Mac

The following link will take you to a Microsoft help page: Add a Signature Automatically in Outlook for Mac

Smart Folders

Smart Folders is a feature that lets you to set up "virtual" folders that gather all the messages that meet the criteria you specify. The messages themselves aren't actually moved to these virtual...

Technical Details for Auto-Reply Exceptions

The Problem Joe User sets up Exchange's auto-reply feature on his account. Joe User receives a message from an e-list. Exchange dutifully sends the auto-reply to the...

View Full Headers in Outlook for Mac

If you are having problems with your email, one common diagnostic aid is a complete list of the message's headers. Headers show the path a message took to get from the sender to the recipient. The IT Service Desk or other technical support may ask you to provide a message's headers.

View Shared Mail Folders in Outlook 2016 for Mac

The following link will take you to a Microsoft help page: Open a Shared Mail Folder in Outlook 2016 for Mac But before you go, here's some additional...
Calendar Topics

Act "On Behalf Of"

Overview of Delegates and Sharing Permission Levels If your manager has granted you delegate access, you have the ability to act "on behalf of" him or her. (It could be someone...

Calendar Problem: Private Items Not Showing (Outlook 2016 for Mac)

By marking a calendar item (appointment, meeting, or event) as Private, you hide the details of the item from people who have permission to view your calendar. Users of Outlook for Mac 2016 are not seeing what they're supposed to see.

Color Categories

The following link will take you to a Microsoft help page: Assign a Color Category in Outlook 2016 for Mac But before you go, here's some additional information you may find...

Create Appointments, Meetings, or Events

The following link will take you to a Microsoft help page: Create a meeting or appointment in Outlook 2016 for Mac But before you go, here's some additional information...

Overview of Delegates and Sharing Permission Levels (Outlook for Mac)

These things are easy: Sharing your calendar Sharing your mail folders Viewing a shared calendar Viewing shared mail folders But higher levels of...

Permission Levels

When sharing a mail folder or your calendar, you can choose what level of access to grant. Here's a list of the permission levels available in Outlook 2016 for Mac, listed from least access to...

Respond to Meeting Invitations

The following link will take you to a Microsoft help page: Accept or Decline a New Meeting Proposal in Outlook 2016 for Mac But before you go, here's some additional...

Rules for Meeting Invitations (Outlook for Mac)

One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.

Share Access to a Resource Account in Outlook for Mac

By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource's calendar. This procedure explains how the owner of a...

Share Your Calendar (Outlook 2016 for Mac)

By default, everyone who has a Cornell Exchange account has limited access to your calendar. As they create a meeting invitation, they will be able to see (on the Scheduling Assistant tab) whether...

View Resource Accounts in Outlook for Mac

This set of steps will make a Resource Account (EGA, Room account, or Equipment account) mailbox and calendar available to you automatically, every time you use Outlook.

View Shared Calendars in Outlook 2016 for Mac

As you create a meeting invitation you are able to see whether others are free or busy, but you aren't able to see any other information about their schedule (such as the meeting title, who is...

Work with Resource Accounts in Outlook for Mac

A Resource Account is an object in the Exchange Calendar that represents a room or a piece of equipment. This article describes ways to use it, view it, and share it.
Get Started

Color Categories

The following link will take you to a Microsoft help page: Assign a Color Category in Outlook 2016 for Mac But before you go, here's some additional information you may find...

Initial Setup of Outlook for Mac

This page is for people who have a CIT-managed Office 365 account (all faculty, staff, and graduate and professional students), and want to start using Outlook for Mac...

People, Contacts, and Address Books

Terminology note: "People" were formerly called "Contacts." Although you can type in a person's email address while you compose a message or create a meeting invitation, Outlook provides a...
Sharing

Share Access to a Resource Account in Outlook for Mac

By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource's calendar. This procedure explains how the owner of a...

View Resource Accounts in Outlook for Mac

This set of steps will make a Resource Account (EGA, Room account, or Equipment account) mailbox and calendar available to you automatically, every time you use Outlook.

Work with Resource Accounts in Outlook for Mac

A Resource Account is an object in the Exchange Calendar that represents a room or a piece of equipment. This article describes ways to use it, view it, and share it.
Troubleshooting

Outlook Problem: "Turn Off Forwarding" for Meetings Not Working

All three major versions of Outlook (Windows, Mac, and Outlook on the web) have a control that allows you to turn off forwarding for your meeting proposals. This prevents someone you invite from...

Outlook Problem: Delegated Accounts with Sync or Performance Issues

In certain cases, delegated accounts can experience problems with performance and synchronization: items may be missing, deleted items may remain, overall performance may suffer.

Outlook Problem: Some Students Not Receiving Meeting Invitations

All three major versions of Outlook (Windows, Mac, and Outlook on the web) have a control that allows you to turn off forwarding for your meeting proposals. This prevents someone you invite from...

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