I Have a Problem with My NetID Password. What Should I Do?
(I forgot it, or I never set one in the first place, or the system won't accept it or won't let me change it.)
This article applies to: NetIDs
Passwords are kept in an encrypted database, and cannot be looked up by anyone.
This option isn't available if one of the following happened:
- You forgot your password, and hadn't set your security questions.
- Someone stole your NetID password by tricking you into giving it away, guessing, snooping on a non-secure wireless network, or some other means. Then, they changed it, so that they could take control of your accounts to steal Cornell resources (look at data you have access to, use your email to send spam, etc.).
- The IT Security Office determined that your password has been compromised, and they scrambled it to stop further abuse. (For more information and a possible automated recovery option, see If the Security Office Locks Your Account After Detecting It's Compromised.)
In these cases, you will need to request a new activation code so that you can reset your password. To make this request, visit the IT Service Desk in person, or contact them to set up a video chat. You will need to provide proof of identity--your Cornell ID card or your valid government-issued photo ID card, such as a driver's license or passport.
As soon as you have reset your password, you should consider setting up your password's security questions on the Manage Your NetID web page so that if you have trouble with your password again, you can set a new password yourself.