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SF Info: Add Services to Servers and Set Up Monitoring

This article applies to: Managed Servers

Two systems are important for monitoring and receiving information about your servers.

  • SF Info (Server Farm Information): Stores information about servers including technical contacts and watchers, on-call list locations, server description and services attached, monitoring and response schedule (9-5, 7x24, etc.), billing data of record. SF Info refers to the on-call list created and stored in NOCDOCS. 
  • Opsview: Displays server and service status, historical performance data. Opsview pulls the service name and the technical contacts and watchers from SF Info. Opsview uses that information to send email notifications to contacts listed for the server and service. Alerts in Opsview can be configured to trigger a call to contacts on the on-call lists maintained in NOCDOCS.

Attaching Services to a Server

After your server is set up, you should add services to the listing in SF Info and check that the information is correct.  

Why is this important?

  • If a server goes down, the managed servers group uses SF Info to determine what services are on that machine. Without a list of services, there is no way to know what services may be affected by a server problem.
  • When you add a service to the server in SF Info, you set up monitoring response hours, notification contacts, host groupings, and associate an on-call list. 
  1. Log in to SF Info at
  2. Click My Servers.
  3. You'll see a list of servers with which you are associated. In the DNS name column, click the server to which you want to add a service.

    Click a server name in the DNS name column
  4. The VServer Detail page displays all of the information currently stored in SF Info about the server.
    (Note: The patching schedule is displayed in SF Info, but can't be changed here. Area managers and technical contacts for the operating system service on the server can change the patch schedule. See the How to Change Patch Times procedure.)
  5. The Services on this VServer table displays services currently attached to the server.  If all of the services are already listed, continue with step 7.
    If you need to add an additional service, click Attach a Service.

    Attach a service
  6. Put a check in the box next to the services you want to add to your server, and then click Save Changes.
    If you do not see the service name, you can create a new service. Follow the steps in the procedure Add a New Service and Attach to a Server and then return here.
  7. After you attach a service, click Details. The details page for that service is displayed.
    • Review the list of Technical Contacts and Watchers. Notifications about issues with the service are sent from Opsview to the NetIDs of the listed contacts. You can change the email addresses used for notifications. For more information, see the Opsview: Accounts, Notifications, and Email Contacts page.
    • Take note of the Response Hours.
    • The On-Call URL must be correct and must point to a list set up in NOCDOCS. This is the list that will be used to notify contacts of issues with the service. The URL is pulled from SF Info and sent to the IT Service Desk. If the URL points to a location outside NOCDOCS, this transmission won't work. For more information about setting up contacts in NOCDOCS, see How to Set Up Contact Information for On-Call Lists.

    Example of service details page

Add a New Service and Attach to a Server

If you don't see the service you want to attach to a server, you can add it to the list.

  1. Complete steps 1-5 in the procedure Attaching Services to a Server.
  2. Click Create a new service, and then do the following:
    • Select the Service Area.
    • Enter a Service Name. This name is used in lists so it's important to choose a clear, concise name. The Service Name is also used in Opsview as the name of the Host Group and the Monitoring Profile.
    • Enter a Service Description. You can enter more details here, if necessary.
    • Select the Service Owner.

    • Example of creating a new service
  3. To attach the service to your server, put a check in the Attach box.
  4. Click Submit.
  5. You can then follow steps 4-7 in the procedure Attaching Services to a Server to see the service and double-check the details.
Note: After you complete the server and service set up in SF Info, the data is sent to Opsview to create the monitoring profile. The profile will be live in about 3 hours. At that time, you can begin using Opsview to see status and performance history.

About this Article

Last updated: 

Friday, July 10, 2020 - 10:54am

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