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If, when signing in to Apps on Demand, you see a message that says "Your request included an invalid SAML response," it means you are not included in the group authorized for access to this class's stream.
If, when signing in to Apps on Demand, you see this message:
"Unable to authorize the session. Cross account access is not allowed."
it means you have probably selected the wrong class or project from the IT@Cornell Application Portal (step one in our Sign In to Apps on Demand article).
Follow this procedure when you no longer want AppStream to have permission to access your OneDrive account, for example, when you no longer have any classes using AppStream.This will not affect or delete any files stored in your OneDrive. It only removes AppStream’s access to them.
You will need to do this only once.
We assume you have signed in to Apps on Demand and opened at least one app.
Use your browser (preferably Google Chrome) to navigate to Canvas at Cornell.
You will get the best performance if you work with files from your Temporary Drive or Temporary Files location within the Amazon AppStream streaming session.
Cornell’s Apps on Demand (Amazon AppStream) no longer offers Google Drive as an option for Apps on Demand file storage. OneDrive is still available.
PrerequisitesYou must have Cornell’s Two-Step Login service enabled.You must have OneDrive for storing your files. All students, faculty, and staff have OneDrive, accessible through outlook.cornell.edu.
In the AppStream navigation bar, click Launch app (the four-squares icon). The list of applications available in your stream will be displayed. Click the desired app to launch it.
Any currently-running apps will remain open. Click Switch windows (the overlapping rectangles icon in the navigation…
In the Amazon AppStream navigation bar, on the right, click the User icon, then select End session.Disconnected sessions (closing the web browser) and idle sessions (no keyboard / mouse activity) will stay active for 60 minutes and then be automatically logged off. If you fail to…
If, when signing in to Apps on Demand/Amazon AppStream, you see a message that “No streaming resources are available for your session,” it most likely means that at the time you tried to sign in, all available AppStream sessions were currently in use by other users.
While using Apps on Demand, you'll see the Amazon AppStream Navigation Bar between your browser header and your applications.
If you are using Google’s browser, Chrome, you can copy and paste normally between applications running on your device and running in Apps on Demand/Amazon AppStream. You do not need the information on this page if you are using Chrome.If you are using some other browser, there are extra steps…
What is spam?Messages classified as unsafe (viruses and malware) are not delivered, period.Messages classified as spam are placed in your account’s Microsoft 365 Junk Email folder. For students, this means the spam never gets as far as your Microsoft 365 or Google Workspace Inbox.
The vendor’s documentation recommends that you not run Box Drive and Box Sync on the same machine. Both the vendor’s installer and the Cornell Managed Desktop installer will walk you through uninstalling Box Sync while installing Box Drive.
GeneralFor detailed technical requirements, see the Zoom System Requirements for PC, Mac, and Linux on the Zoom website. Their page includes lists of vendor-suggested cameras, microphones, speakers, and other peripherals.
If you signed up for a free or trial account directly with Zoom and you used your @cornell.edu address for that account, you may find it impossible to log in to Cornell’s Zoom service as documented here. On attempting to log in, you may see an error message instructing you to contact Cornell’s Zoom…
When an email user has set up forwarding from an Microsoft 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user accesses the account. The Alert icon in the toolbar (the bell) will show that there is at least one new…
The host of a Zoom meeting can turn on the closed captioning option and can assign this role to a participant. If you have been assigned this role, you will see a Closed Caption icon in the video controls at the bottom of your meeting window.
Closed captioning can be added to Zoom meetings and webinars though a manual or automated process. For details about live automated captioning and transcripts, visit Provide Live Transcripts for Zoom Meetings and Webinars. Read below for details about providing manual captions and transcripts…