IT Professionals
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If everyone logs tickets consistently, we can collect quantifiable data in the ticketing system to report on common topics. This will allow us to provide new or revised documentation based on your specific needs.
Open the Cority Get Help form in TeamDynamix.
Under Summary, enter…
Not currently.
While Zoom has recently (October 2020) introduced end-to-end encryption for meetings and webinars, users should be aware that, when activated, it disables many common features, including: join before host, cloud recording, live transcription, Breakout Rooms, polling, direct chat to…
About Endpoint Management
Using Endpoint Management Tools, CIT Desktop Engineering provides a process for campus IT Service Groups (ITSGs) to push applications to Windows, Mac, and iOS devices. CIT service owners work with Desktop Engineering to fulfill requests to package applications for…
Connect to eduroam quickly and easily with our onboarding tool.
Some Linux operating systems do not automatically accept the certificate for eduroam. CIT does not officially support end-user Linux devices, but we can supply some general guidance. A Linux user can try any of the following options…
Many CU Print printers can also scan documents. You can choose PDF, TIFF, or JPG format.
Security Exceptions will need to be renewed annually unless the Exception has been closed (see below). If no close date is provided, the Security Exception will need to be reapproved annually. One month prior to the expiration date, a reminder email will be sent to the Security Liaison. On the…
The time to complete a Security Exception will vary. Approval is required from the Security Liaison of the department, the IT Director of the department, and the Chief Information Security Officer (CISO). This may vary depending on the individual who submits the Security Exception. A Security…
You can send documents to a fax number; your documents will print for the recipient as if they had been faxed.
The total size for all documents sent as a single fax is 50 MB.
Several changes were made to the CU Print service on August 1, 2023.
How print jobs are released to a printer
Updated refund policy
Price increase to cover rising costs
Price decrease for printing two-sided
The $15 print allocation per year for all matriculated undergraduate, graduate, and…
Your department's telecom coordinator needs to request RingCentral for the department. Once that has happened, members of the department will receive an invitation email to set up their RingCentral account.
When you click the link in the invitation email you receive from CIT or RingCentral, your…
You must be on a wired campus network, eduroam, or connected via CU VPN to use this procedure. CU Print will not work on RedRover due to lack of authentication.
To print from your own computer, you need to have installed the CU Print software. The software is already installed in…
Service Changes Effective August 1, 2023.
How print jobs are released to a printer
Updated refund policy
Price increase to cover rising costs
Price decrease for printing two-sided
The $15 print allocation per year for all matriculated undergraduate, graduate, and professional students will…
Service Changes Effective August 1, 2023.
How print jobs are released to a printer
Updated refund policy
Price increase to cover rising costs
Price decrease for printing two-sided
The $15 print allocation per year for all matriculated undergraduate, graduate, and professional students will…
User Experience
I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."
How to Solve this Problem
If you entered your Name or Password incorrectly, a printer icon in your dock will start bouncing to get your attention.
Should you no longer need to use CU Print printers, you can uninstall the software.
If you will be doing all or most of your printing to CU Print printers, you can set one of the CU Print queues as your default. You still have the option, every time you print any document, to specify a different printer.
If you frequently print to non-CU Print printers, the procedure described…
CU Print is replacing Net-Print as the service that allows you to print from your computer (or a lab computer or a friend's) to a number of printers on campus. You'll send your print jobs to a print queue for either black and white printers or color printers. Then, when you are standing in front of…
You must be on a campus network or using CU VPN to use this procedure.
Log in to the CU Print web portal with your NetID and password.
The Summary page will open, showing your account balances and recent activity.
Background
For many years, Net-Print has been Cornell's campus-wide printing service, allowing you to print from anywhere to nearly 200 printers. The system grew and evolved over the years, as these things do, and the seams started showing. In addition, the printers were owned and maintained by…
You can have one or more CU Print accounts. There are three types of accounts: