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Salesforce

Constituent Relationship Management

Salesforce is the underlying platform for an enterprise-wide constituent relationship management (CRM) system.

Cornell University has long been developing and dedicating resources toward modernizing the landscape of technologies that support constituent engagement. The underlying platform for much of this effort is an enterprise-wide constituent relationship management (CRM) system called Salesforce, supplied with academic and student data integrated from PeopleSoft, employee data through Workday, and accessed through solutions or "apps" built on the platform. The enterprise Salesforce platform and associated solutions are being launched in phases to specific units, according to the priorities of a Steering Committee.

To learn more, visit our Salesforce Success Hub. If you have questions about a Salesforce instance that is not part of the enterprise initiative, please contact the IT Director for your unit.

Support Contact

Email: salesforce-incident@cornell.edu
Normal Business Hours: Monday-Friday, 8:00am-4:30pm


Service Details

Regulated Data:

Not applicable or information not available.

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