IT Professionals
Content (1337)
There are a couple of ways to determine if your mail setup is working with the AppSMTP service.
First, check that mail is being received at the destination.
You can also subscribe to an hourly report from AppSMTP that will provide details for any of your traffic that is being rejected.…
The TeamDynamix integration with Teams lets you pin the TDX icon into the messaging toolbar for use in Teams Chat or channel posts. For questions, see the vendor's Teams Integration FAQ.
You will need to sign in with your NetID to view TeamDynamix documentation. If you…
NUBB (Network Usage-Based Billing) has been retired as of 2020.
There are important updates to Policy 5.10 Information Security, that better align with our current technology and security environment. For more information, please read the revised policy.
Data Classification Changes
Data classifications names have…
Parts of these videos refer to team messaging and video meetings.
If everyone logs tickets consistently, we can collect quantifiable data in the ticketing system to report on common topics. This will allow us to provide new or revised documentation based on your specific needs.
Open the Cority Get Help form in TeamDynamix.
Under Summary, enter…
Not currently.While Zoom has introduced end-to-end encryption for meetings and webinars (as of October 2020), users should be aware that, when activated, it disables many common features, including: join before host, cloud recording, live transcription, Breakout Rooms, polling, direct chat to other…
About Endpoint Management
Using Endpoint Management Tools, CIT Desktop Engineering provides a process for campus IT Service Groups (ITSGs) to push applications to Windows, Mac, and iOS devices. CIT service owners work with Desktop Engineering to fulfill requests to package applications for…
Connect to eduroam quickly and easily with our onboarding tool.
Some Linux operating systems do not automatically accept the certificate for eduroam. CIT does not officially support end-user Linux devices, but we can supply some general guidance. A Linux user can try any of the following options…
Many CU Print printers can also scan documents. You can choose PDF, TIFF, or JPG format.
Security Exceptions will need to be renewed annually unless the Exception has been closed (see below). If no close date is provided, the Security Exception will need to be reapproved annually. One month prior to the expiration date, a reminder email will be sent to the Security Liaison. On the…
The time to complete a Security Exception will vary. Approval is required from the Security Liaison of the department, the IT Director of the department, and the Chief Information Security Officer (CISO). This may vary depending on the individual who submits the Security Exception. A Security…
You can send documents to a fax number; your documents will print for the recipient as if they had been faxed.
The total size for all documents sent as a single fax is 50 MB.
CU Print printers have been configured to issue a 100% refund automatically if a technical problem occurred while your print job was being printed.
A 50% refund will be given when an individual initiates and releases a print job that is:
Your department's telecom coordinator needs to request RingCentral for the department. Once that has happened, members of the department will receive an invitation email to set up their RingCentral account.
When you click the link in the invitation email you receive from CIT or RingCentral, your…
You must be on a wired campus network, eduroam, or connected via CU VPN to use this procedure. CU Print will not work on RedRover due to lack of authentication.
To print from your own computer, you need to have installed the CU Print software. The software is already installed in…
All CU Print printers are equipped with a card reader. When you have sent a document to one of the CU Print queues, just hover your Cornell ID card over the card reader on the printer, and your document will print.
If you do not have your Cornell ID card handy, you can also release (…
You can find CUPrint printers on the Cornell Google Map by selecting the layer on the map.
If you prefer a list, that can be found in the Location Directory as well.
User Experience
I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."
How to Solve this Problem
If you entered your Name or Password incorrectly, a printer icon in your dock will start bouncing to get your attention.
Should you no longer need to use CU Print printers, you can uninstall the software.