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Frequently Asked Questions about CUView

This article applies to: CUView Digital Signs

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What browser should I use to open Appspace?

Appspace is officially supported on the current versions of Chrome, Firefox, Safari (in macOS), and Edge (in Windows). In practical use, Cornell users have found the fewest issues when using Chrome.

Appspace is not supported on legacy versions of Internet Explorer.

My department or unit would like to install a new digital sign. What should I do?

New signage service requires installing sign hardware (a television with connected media player) and creating Appspace user accounts for your staff who need access to Appspace. For information about fees and billing, see CUView Fees and Billing. Read about the technical requirements for digital signage hardware at Technical Requirements for CUView. Contact CIT about a new signage installation using form at Request a Digital Sign.

What training and documentation resources are available for Appspace?

If I encounter an issue while working in Appspace, how do I report it?

Report issues with Appspace by submitting a ticket using the Service Request Form.

Who maintains the channel player?

The channel player is the small computer located near, or mounted on the back of, your digital sign monitor/tv. CIT is responsible for channel player maintenance, including (but not limited to) updating the operating system, installing and maintaining security applications, and applying other critical patches. Departments are responsible for the actual monitor/tv, though installation estimates can include pricing and installation of the monitor for the department.

How do I make my content available to others?

Find out about sharing content with other units at Cornell at Share CUView Content with Other Departments.

Can I use my department-owned and maintained network?

No. CUView is centrally provided service that is supplied over a centrally owned and maintained network.

Can I purchase and use my own channel players with CUView?

No. CIT purchases and implements all CUView digital signage players used for the CUView campus digital signage service.

If I supply my own LCD monitor that meets the CIT requirements, are there any additional charges for integrating/installing it to the CUView system?

If you provide a monitor (not a TV), there will still be costs to set it up and connect it. CIT does not provide ongoing coordination of repairs to the monitor (and/or its accessories) or follow-up service including coordinating manufacturer warranty service. Also, CIT does not support equipment used with CUView that does not meet minimum specifications. Costs to repair or replace any unauthorized equipment or damages to other CUView equipment as a result of the use of unauthorized equipment, will be the responsibility of the customer.

Use of a TV or non-commercial monitor is not preferred for the following reasons: a TV or non-commercial grade monitor is not designed to be on 24/7, so it would not necessarily be dependable. If a non-commercial grade monitor is used for commercial purposes, the monitor’s warranty could be voided. The standard CUView system monitor is designed for this purpose and is intended to provide 24/7 service.

Why am I being billed for requesting an estimate for a CUView installation?

An estimate for installation needs to take into account your unit's specific needs and physical location in your building. An infrastructure engineer will perform a site visit, create a design, and include an estimate for required Shops work. You'll be billed for the cost of the estimate.


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