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Troubleshooting: Temporary and Affiliate Employees Who Lose Access to Microsoft 365 Desktop Apps

Temporary and affiliated Cornell employees who previously had been granted rights to install Microsoft 365 desktop applications will be affected by a change Microsoft has made to their licensing.

Starting September 15, 2024, temporary and affiliated Cornell employees who previously had been granted rights to install Microsoft 365 desktop applications will be affected by a change Microsoft has made to their licensing.

The terms for these employees’ licenses will now grant access to Microsoft 365 Online, and no longer to desktop versions.

What can I expect after September 15, 2024?

While the desktop programs may remain installed on your devices, if you try to open a file with an Microsoft 365 desktop app, you will no longer have full access when signing in. Desktop applications may still provide "read-only" access (view and print) to Microsoft 365 files.

Why can’t I keep access to desktop Microsoft 365 programs? I need them for my work!

Microsoft 365 Online continues to be available to you. It offers web-based versions of the programs you are familiar with.

If your department determines you have a business need for Microsoft 365 on your desktop, they can either purchase a license for you or change your HR-designated affiliation to one that entitles you to Microsoft 365 on the desktop (that is, Faculty, Academic, or Staff).

Are there good alternatives to the Microsoft 365 program suite I am losing?

There are several alternatives, but Microsoft 365 Online is recommended.

If you or your department decide instead to purchase a license for Microsoft 365 programs on your desktop, make sure that you do not use your Cornell email address to activate the license. This will conflict with what you are entitled to use with your current Cornell role (that is, only the online version of Microsoft 365).

For tutorials about getting started with Microsoft 365 online, visit Microsoft 365 Training. Other learning resources you may have access to, including LinkedIn Learning, also offer tutorials on the online versions of Word, Excel, and PowerPoint.

Why do some other staff in my unit still have desktop Microsoft 365 programs on their device?

Only employees with Faculty, Academic, or Staff roles are entitled to a license for Microsoft 365 desktop apps. Others, including Temporary, Sponsored, and Affiliate employees, are licensed for Microsoft 365 Online.

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