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I Get “Media Not Ready” Error in Video on Demand

How to troubleshoot the “Media Not Ready” Error in Video on Demand

This article applies to: Video on Demand

On This Page

User Experience

While viewing the My Media page, I get “Media not ready” when selecting a video.

How to Solve this Problem

Rapidly navigating between videos within the interface can sometimes cause this error as the system tries to rapidly load a player for each video (when you select a video, the full player for that video loads at the bottom of the page). Just give the system a few seconds to finish loading the previous video before making a new selection.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support


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