Skip to main content

Cornell University

I Get “Media Not Ready” Error in Video on Demand

How to troubleshoot the “Media Not Ready” Error in Video on Demand

This article applies to: Video on Demand

On This Page

User Experience

While viewing the My Media page, I get “Media not ready” when selecting a video.

How to Solve this Problem

Rapidly navigating between videos within the interface can sometimes cause this error as the system tries to rapidly load a player for each video (when you select a video, the full player for that video loads at the bottom of the page). Just give the system a few seconds to finish loading the previous video before making a new selection.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support

Comments?

To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.