I Get “Media Not Ready” Error in Video on Demand
How to troubleshoot the “Media Not Ready” Error in Video on Demand
This article applies to: Video on Demand
User Experience
While viewing the My Media page, I get “Media not ready” when selecting a video.
How to Solve this Problem
Rapidly navigating between videos within the interface can sometimes cause this error as the system tries to rapidly load a player for each video (when you select a video, the full player for that video loads at the bottom of the page). Just give the system a few seconds to finish loading the previous video before making a new selection.
Support Contact:
Cornell IT Service Desk
Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support
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