Skip to main content

Cornell University

I'm Getting a "Still Being Converted" Message in Video on Demand

What to do if your video say "still being converted" in Video on Demand

This article applies to: Video on Demand

In This Article

User Experience

After uploading a video, you see the message: This Media Is Still Being Converted

How to Solve this Problem

This is normal. Each video is converted into several formats to automatically support a wide variety of playback options. Video conversion can take several minutes. 

The longer the video and the higher the quality, the longer conversion can take. Network congestion and system load can also affect how long the conversion process takes.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support


To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.